[8.940][CLOSED] Endpoint Client offline

Hey

I deployed an endpoint client in ASG version 8.940013. Then the client did not appear in the WebAdmin. I updated the ASG to the latest version, now the client appears, but he is always "offline".

The client is an windows 7 64bit, the manual update is working. "Status" is OK and the client is in the default group.

I try to change the enpoint policys in the default group, and make set the device control policy "block all". But I have access to the cd rom.

I tryed some reboots of the asg and the endpoint, but nothing helps. Access to the asg and the client are available if you want.

After the update, I see the valid enpoint license now [;)]

Some ideas?

regards
Chris

0 astaroaholic over 12 years ago

I seem to be facing the same problem. The web console shows that the the endpoint client is online for the first 5mins and then it goes off the radar. The endpoint client on the Win7 64bit machine says that it's up to date but Windows insists that it is not!
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0 wingman over 12 years ago

Hi Chris

Are you getting any endpoint relevant logs on the UTM that might explain this?
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0 Chris_01 over 12 years ago

Hi wingman

Thanks for the reply. I can`t find some relevat log entrys. Just this one:

2012:05:01-06:47:41 trace-asg-1 epsecd[5123]: |=========================================================================
2012:05:01-06:47:41 trace-asg-1 epsecd[5123]: E id="4281" severity="critical" sys="System" sub="epsecd" name="Unknown error at /Epsec/Logic/Client.pm line 93." effect="Can't talk to Sophos LiveConnect"
2012:05:01-06:47:41 trace-asg-1 epsecd[5123]:
2012:05:01-06:47:41 trace-asg-1 epsecd[5123]: 1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2012:05:01-06:47:41 trace-asg-1 epsecd[5123]: 2. Epsec::Logic::Client:[:$]n_error:1030() /Epsec/Logic/Client.pm
2012:05:01-06:47:41 trace-asg-1 epsecd[5123]: 3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
2012:05:01-06:47:41 trace-asg-1 epsecd[5123]: 4. main::top-level:59() client.pl
2012:05:01-06:48:26 trace-asg-1 epsecd[5123]: id="4202" severity="info" sys="System" sub="epsecd" name="Run initialization database"
2012:05:01-06:48:27 trace-asg-1 epsecd[5123]: I Epsec::Utils::Logging::_log:59() => id="4247" severity="info" sys="System" sub="epsecd" name="Sending data to Sophos LiveConnect to sync UTM with the Broker"

The "online" state is for me not really important, but why get the client no Policys from the ASG?

regards
Chris
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0 wingman over 12 years ago

Well it seems that you client is not able to talk to "Can't talk to Sophos LiveConnect" and therefore appears as offline. Cziel will be able to provide more info /troubleshooting if required

Are you able to talk to sophos connect from your UTM? (Computer Management>advanced you should be able to see the liveconnect URL). From your UTM are you able to connect via HTTp (you will get a 403 forbitten page) or ping it?
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0 Chris_01 over 12 years ago

Hi

Ping and http (access denied) is working from the client to the broker server.

regards
Chris
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0 RFCat_vk_01 over 12 years ago in reply to Chris_01

Hi,
do you have another anti-virus package installed? I have AVG free andit keeps getting upset with the Sophos package. I wonder if the bug about not removing the existing anti-virus package is the cause?

Ian
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0 Chris_01 over 12 years ago

Hi Ian

No other AV Client is installed. It was a fresh windows 7 64bit installation?

Chris
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0 Chris_01 over 12 years ago

sorry, should be an . not an ? :-)
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0 cziel over 12 years ago in reply to Chris_01

Hi Chris,

does the problem still persist? If so, I'd like to have a look at your UTM and your client as you already suggested.

Cheers,
Cristof
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0 Chris_01 over 12 years ago

Hi Cristof

Thanks for the reply. Sorry for my late response.

So we have to reinstall the client with a new windows 7 and make a freh installation of the sophos client. Now all is working.

So you can "close the case".

Thanks & Greetz
Chris
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