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Client Authentication Agent

Jon Eyre

Hi

I have a windows standard user that i am trying to install the agent for.

He does not have the rights to install.

I install using administrator creds. Problem is it installs in the administrators appdata folder not the standard users. At that time it grants access after logging into the agent.

BUT when the machine is restarted the agent is never going to autorun as it is in the wrong users startup.

 

It seems it is impossible to use the agent for a standard user, useless



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  • 0

    All,

     

    EDITED, suggested answer in the other responses.

  • 0 in reply to sachingurung

    Hi

    Rubbish!!!

    A standard windows user cannot install ANYTHING without administrator authorization.

    The majority of users will not go to the portal themselves and install. In the majority of cases the IT staff have to do it.

    Why is Sophos arguing about the experience the users are having????

    I am not liking the current attitude here, might be time to choose another product because Sophos are obviously not interested in listening to people.

  • 0 in reply to Jon Eyre

    Hi,

    I did a test myself and you're right, I think this has to be escalated. Provide me some time to update this information. 

    I would also like to state that we are looking into this issue and an argument is never a choice here, we are under discussion and we will surely get back on this. Alongside, is there anyone with a subscribed support? then please log a support case and PM the case#.

    Thanks

  • 0 in reply to sachingurung

    Hi

    We have premium support and i tried to escalate. Look at the lame reply from Sophos

  • 0 in reply to gilbert doss

    Hi Gilbert, 

    I will take a look at the case# and loop our Quality check team to go through the case activities. Alongside,  and I, recreated this instance and we were able to make it work as intended, deploying the MSI package via GPO. Please find the how-to video link here. I hope that helps.

    Thanks

  • 0 in reply to sachingurung

    Hi

    i appreciate the work. can you help me out with SSO STAS. that would be a great help from Sophos end. 

  • 0 in reply to sachingurung

    Hi

    After the GPO is applied, it does reflect on the end user's machine but it's not getting installed even after multiple restarts. 

  • 0 in reply to sachingurung

    Hi

    Thats great if you have GPO available. Still does not fix the standard user issue.

    Getting fed up with this.

  • 0 in reply to Jon Eyre

    Hi Jon Eyre,

     

    if GPO is no option for you and the admin will install the authentication agent locally for a user, this should work for you.

     

    1. Log into webadmin -> Authentication -> Client Downloads

    2. Download locally both files: 'Download MSI' and 'Download CA for MSI'

    3. Change the certificate extension from .pem to .cer and double click it

    4. Install Certificate -> Current User -> 'Place all certificates in the following store' then click Browse

    5. Select 'Trusted Root Certification Authorities' -> OK -> Next -> Finish -> Yes. You should see a success message.

    6. Install the msi with elevated privileges 

    7. Run (or don't) the CAA

     

    The installation will be successful for the local user, and the agent will automatically restart with every user login (if this option is selected).

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  • 0 in reply to Jon Eyre

    Hi Jon Eyre,

     

    if GPO is no option for you and the admin will install the authentication agent locally for a user, this should work for you.

     

    1. Log into webadmin -> Authentication -> Client Downloads

    2. Download locally both files: 'Download MSI' and 'Download CA for MSI'

    3. Change the certificate extension from .pem to .cer and double click it

    4. Install Certificate -> Current User -> 'Place all certificates in the following store' then click Browse

    5. Select 'Trusted Root Certification Authorities' -> OK -> Next -> Finish -> Yes. You should see a success message.

    6. Install the msi with elevated privileges 

    7. Run (or don't) the CAA

     

    The installation will be successful for the local user, and the agent will automatically restart with every user login (if this option is selected).

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