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Client Authentication Agent

Jon Eyre

Hi

I have a windows standard user that i am trying to install the agent for.

He does not have the rights to install.

I install using administrator creds. Problem is it installs in the administrators appdata folder not the standard users. At that time it grants access after logging into the agent.

BUT when the machine is restarted the agent is never going to autorun as it is in the wrong users startup.

 

It seems it is impossible to use the agent for a standard user, useless



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  • 0

    All,

     

    EDITED, suggested answer in the other responses.

  • 0 in reply to sachingurung

    Hi

    Rubbish!!!

    A standard windows user cannot install ANYTHING without administrator authorization.

    The majority of users will not go to the portal themselves and install. In the majority of cases the IT staff have to do it.

    Why is Sophos arguing about the experience the users are having????

    I am not liking the current attitude here, might be time to choose another product because Sophos are obviously not interested in listening to people.

  • 0 in reply to Jon Eyre

    Hi,

    I did a test myself and you're right, I think this has to be escalated. Provide me some time to update this information. 

    I would also like to state that we are looking into this issue and an argument is never a choice here, we are under discussion and we will surely get back on this. Alongside, is there anyone with a subscribed support? then please log a support case and PM the case#.

    Thanks

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  • 0 in reply to Jon Eyre

    Hi,

    I did a test myself and you're right, I think this has to be escalated. Provide me some time to update this information. 

    I would also like to state that we are looking into this issue and an argument is never a choice here, we are under discussion and we will surely get back on this. Alongside, is there anyone with a subscribed support? then please log a support case and PM the case#.

    Thanks

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