Client Authentication Agent

All,

EDITED, suggested answer in the other responses.

Hi

Rubbish!!!

A standard windows user cannot install ANYTHING without administrator authorization.

The majority of users will not go to the portal themselves and install. In the majority of cases the IT staff have to do it.

Why is Sophos arguing about the experience the users are having????

I am not liking the current attitude here, might be time to choose another product because Sophos are obviously not interested in listening to people.

Hi

Rubbish!!!

A standard windows user cannot install ANYTHING without administrator authorization.

The majority of users will not go to the portal themselves and install. In the majority of cases the IT staff have to do it.

Why is Sophos arguing about the experience the users are having????

I am not liking the current attitude here, might be time to choose another product because Sophos are obviously not interested in listening to people.

Hi,

I did a test myself and you're right, I think this has to be escalated. Provide me some time to update this information. 

I would also like to state that we are looking into this issue and an argument is never a choice here, we are under discussion and we will surely get back on this. Alongside, is there anyone with a subscribed support? then please log a support case and PM the case#.

Thanks

Hi

We have premium support and i tried to escalate. Look at the lame reply from Sophos

Hi Gilbert, 

I will take a look at the case# and loop our Quality check team to go through the case activities. Alongside, Aditya Patel and I, recreated this instance and we were able to make it work as intended, deploying the MSI package via GPO. Please find the how-to video link here. I hope that helps.

Thanks

Hi

i appreciate the work. can you help me out with SSO STAS. that would be a great help from Sophos end. 

Hi

After the GPO is applied, it does reflect on the end user's machine but it's not getting installed even after multiple restarts. 

Hi

Thats great if you have GPO available. Still does not fix the standard user issue.

Getting fed up with this.

Hi Jon Eyre,

if GPO is no option for you and the admin will install the authentication agent locally for a user, this should work for you.

1. Log into webadmin -> Authentication -> Client Downloads

2. Download locally both files: 'Download MSI' and 'Download CA for MSI'

3. Change the certificate extension from .pem to .cer and double click it

4. Install Certificate -> Current User -> 'Place all certificates in the following store' then click Browse

5. Select 'Trusted Root Certification Authorities' -> OK -> Next -> Finish -> Yes. You should see a success message.

6. Install the msi with elevated privileges 

7. Run (or don't) the CAA

The installation will be successful for the local user, and the agent will automatically restart with every user login (if this option is selected).

Hi Gilbert, 

We can certainly help you with the SSO STAS issue but I would request you to raise a new thread for this. 

Thanks