Web category allways identified as: none

Correct, well not all, but a large number. There is a discussion in the rc1 forum (thread).

Hi,

I think your Web Proxy is not able to connect to the WING servers. Take SSH to XG and go to option 5.Device Management> 3. Advance Shell and execute,

cd /log

cat WINGc.log (post the logs)

Then, restart web proxy from sysem services> services> Web proxy- restart.

Thanks

Hi,

here is the log

Dec 23 10:14:21.253024 [MSG] tlv_get_version: version -> len:'8' val:'0.0.1.56'                     
                                                                                                    
ratios: resp/req: '-nan' wreq/req: '-nan' uncat/req: '-nan'                                         
Local stats: req: '0' resp: '0' pend: '0'                                                           
WINGs stats: req: '0' resp: '0' wlr: '0' pend: '0'                                                  
Matches: cat: '0' uncat: '0' none: '0' redirect '0'                                                 
Warn: crnch: '0' rtbld: '0' cbd: '0' cdd: '0' ncd: '0 perr: '0' uerr: '0' nrgs: '0', Bswp '0'       
Load: ctx: '343404' crx: '97' stx: '1846' srx: '3913'  reqs: '0' rsps: '0' lat: '0' ('0'/'0') last_r
: '0'                                                                                               
Cache: n(%f:'0.00') cch_sz: '0' cch_resp: '0' nTlds: '278' nUrls:'0' nCats: '90' nAppcats: '22' nApp
s: '2858' cch_part: '0'                                                                             
udp: req: '0' resp: '0' late_reply:'0'                                                              
Conn: s_ip: '52.28.130.115' s_port: '443'                                                           
Conn: s_fd: '9' s_state: 'READY' Connection:'TCP'                                                   
Dec 23 12:05:00.469340 [MSG] Terminating fd '12'                                                    
Dec 23 12:05:00.469442 [MSG] event_processor() fd '12', something wrong in reader..                 
Dec 23 12:05:00.469479 [MSG] Terminating fd '10'                                                    
Dec 23 12:05:00.469520 [MSG] event_processor() fd '10', something wrong in reader..                 
Dec 23 12:05:00.469560 [MSG] Terminating fd '11'                                                    
Dec 23 12:05:00.469599 [MSG] event_processor() fd '11', something wrong in reader..                 
Dec 23 12:05:00.469707 [MSG] Terminating fd '13'                                                    
Dec 23 12:05:00.469751 [MSG] event_processor() fd '13', something wrong in reader..                 
Dec 23 12:05:02.791983 [MSG] accept_traveller() client 10 connected.                                
Dec 23 12:05:02.792082 [MSG] accept_traveller() client 10 accepted..                                
Dec 23 12:05:02.792127 [MSG] accept_traveller() client -1 connected.                                
Dec 23 12:05:02.792170 [MSG] parse_traveller() WINGc client: ver '1' 'awarrenhttp_cfg';             
Dec 23 12:05:02.802593 [MSG] prepare_catinfo() DEFAULT LENGTH '1723' MAXCAT '1024'                  
Dec 23 12:05:02.802676 [MSG] prepare_catinfo() CUSTOM LENGTH '48' MAXCAT '1029'                     
Dec 23 12:05:02.802713 [MSG] prepare_catinfo() APPCAT LENGTH '394' MAXCAT '25'                      
Dec 23 12:05:02.803228 [MSG] prepare_catinfo() APP LENGTH '586' MAXCAT '3075'                       
Dec 23 12:05:12.876599 [MSG] Terminating fd '10'                                                    
Dec 23 12:05:12.876711 [MSG] event_processor() fd '10', something wrong in reader..                 
Dec 23 12:05:15.330060 [MSG] accept_traveller() client 10 connected.                                
Dec 23 12:05:15.330157 [MSG] accept_traveller() client 10 accepted..                                
Dec 23 12:05:15.330196 [MSG] accept_traveller() client 11 connected.                                
Dec 23 12:05:15.330233 [MSG] accept_traveller() client 11 accepted..                                
Dec 23 12:05:15.330273 [MSG] accept_traveller() client -1 connected.                                
Dec 23 12:05:15.330316 [MSG] parse_traveller() WINGc client: ver '1' 'awarrenhttp_2';               
Dec 23 12:05:15.341044 [MSG] prepare_catinfo() DEFAULT LENGTH '1723' MAXCAT '1024'                  
Dec 23 12:05:15.341123 [MSG] prepare_catinfo() CUSTOM LENGTH '48' MAXCAT '1029'                     
Dec 23 12:05:15.341160 [MSG] prepare_catinfo() APPCAT LENGTH '394' MAXCAT '25'                      
Dec 23 12:05:15.341670 [MSG] prepare_catinfo() APP LENGTH '586' MAXCAT '3075'                       
Dec 23 12:05:15.341793 [MSG] parse_traveller() WINGc client: ver '1' 'awarrenhttp_0';               
Dec 23 12:05:15.352284 [MSG] prepare_catinfo() DEFAULT LENGTH '1723' MAXCAT '1024'                  
Dec 23 12:05:15.352365 [MSG] prepare_catinfo() CUSTOM LENGTH '48' MAXCAT '1029'                     
Dec 23 12:05:15.352402 [MSG] prepare_catinfo() APPCAT LENGTH '394' MAXCAT '25'                      
Dec 23 12:05:15.352979 [MSG] prepare_catinfo() APP LENGTH '586' MAXCAT '3075'                       
Dec 23 12:05:15.353129 [MSG] accept_traveller() client 12 connected.                                
Dec 23 12:05:15.353176 [MSG] accept_traveller() client 12 accepted..                                
Dec 23 12:05:15.353212 [MSG] accept_traveller() client 13 connected.                                
Dec 23 12:05:15.353250 [MSG] accept_traveller() client 13 accepted..                                
Dec 23 12:05:15.353287 [MSG] accept_traveller() client -1 connected.                                
Dec 23 12:05:15.353331 [MSG] parse_traveller() WINGc client: ver '1' 'awarrenhttp_1';               
Dec 23 12:05:15.363519 [MSG] prepare_catinfo() DEFAULT LENGTH '1723' MAXCAT '1024'                  
Dec 23 12:05:15.363595 [MSG] prepare_catinfo() CUSTOM LENGTH '48' MAXCAT '1029'                     
Dec 23 12:05:15.363630 [MSG] prepare_catinfo() APPCAT LENGTH '394' MAXCAT '25'                      
Dec 23 12:05:15.364177 [MSG] prepare_catinfo() APP LENGTH '586' MAXCAT '3075'                       
Dec 23 12:05:15.364304 [MSG] parse_traveller() WINGc client: ver '1' 'awarrenhttp_3';               
Dec 23 12:05:15.374707 [MSG] prepare_catinfo() DEFAULT LENGTH '1723' MAXCAT '1024'                  
Dec 23 12:05:15.374786 [MSG] prepare_catinfo() CUSTOM LENGTH '48' MAXCAT '1029'                     
Dec 23 12:05:15.374822 [MSG] prepare_catinfo() APPCAT LENGTH '394' MAXCAT '25'                      
Dec 23 12:05:15.375398 [MSG] prepare_catinfo() APP LENGTH '586' MAXCAT '3075'                       
SFVH_SO01_SFOS 16.01.2# 

Hi,

the strange thing is, that a manual lookup in the firewall dashboard will work.

Hi,

Go to advance shell and restart, Garner (loggin daemon) & WINGc (categorization daemon) service.

service WINGC:restart -ds nosync

service garner:restart -ds nosync

Any help with that ?

Hi,

sorry, didn't work. Still get "none" to every website.

Sachin,

restarting the service did not help. Also there is some error I think even on the service name. Have a look at what I see from the CLI:

SFVH_SO01_SFOS 16.05.0 RC-1# service WINGc:restart -ds nosync
200 OK
SFVH_SO01_SFOS 16.05.0 RC-1# service WINGc:status -ds nosync
200 RUNNING

It should be a BUG. Waiting for the JIRA and its release date.

Thanks

Hi, every one

i have the same problem with HW XG430.

Any update about this issu all happen yesterday.

Thanks.

Hi,

Allowed web categories was running fine until yesterday evening and suddenly today (24-12-2016) morning all the allowed web categories are showing as none in our XG-135 (v16) device.

Unable to understand what changed in overnight. Restarted the device but of no use.

Please suggest a solution.

Thanks,

Kumar

Kumar,

you are having the same issue like in this thread: community.sophos.com/.../web-category-allways-identified-as-none

It is a bug and we hope to get a fix soon.

Thanks