Web category allways identified as: none

Question

Dear community, 
 
 since yesterday all visited web categories are specified as: none 
 So no web filter rule will hit anymore. 
 
 Thanks for any recommendations.

Sure Win · Accepted Answer

Sorry for all the trouble. There is an issue identified with the web categories. Please review this thread ASAP 
 community.sophos.com/.../125754

Ishwarsingh · Answer

Thank you very much. Restarted the WINGc through the command -- "service WINGc:restart -ds nosync." 
 XG-135 is working fine now. The web categories issue is resolved. IPS update to version --3.13.17 has worked it seems. 
 
 Thanks, 
 Kumar

lferrara · Answer

Happy you fixed it! 
 I had another XG as VM and launched a WINGc service restart before restaring itself: the IPS pattern was updated but once I launched the service restart, nothing happened. 
 Simply the shell did not return nothing (stack for 5 minutes). I had to press CTRL C and then a reboot from the shell helped. 
 At the reboot, Web Filtering was working correctly. 
 Merry Christmas to you all!

sachingurung · Answer

Hi, 
 I think your Web Proxy is not able to connect to the WING servers. Take SSH to XG and go to option 5.Device Management> 3. Advance Shell and execute, 
 cd /log 
 cat WINGc.log (post the logs) 
 Then, restart web proxy from sysem services> services> Web proxy- restart. 
 Thanks

sachingurung · Answer

Hi, 
 Go to advance shell and restart, Garner (loggin daemon) & WINGc (categorization daemon) service. 
 service WINGC:restart -ds nosync 
 service garner:restart -ds nosync 
 Any help with that ?

lferrara · Answer

Kumar, 
 you are having the same issue like in this thread: community.sophos.com/.../web-category-allways-identified-as-none 
 It is a bug and we hope to get a fix soon. 
 Thanks

Aditya Patel · Answer

HI All, 
 We have encountered the issue on Friday 23rd evening , for SFOS only . We have provided a Hotfix for SFOS version as per the KB article 
 https://community.sophos.com/kb/en-us/125754 
 Steps : Check on your XG if the Hotfix is applied. Hot Fix version is applicable for V15 and V16 as per the KB article. 
 Console> system diagnostics show version-info 
 Step 2: Restart the WINGc services on Shell . 
 service WINGc:restart -ds nosync