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Web category allways identified as: none

wuzuge

Dear community,

 

since yesterday all visited web categories are specified as: none

So no web filter rule will hit anymore.

 

Thanks for any recommendations.



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Parents Reply
  • 0 in reply to sachingurung

    Sachin,

    restarting the service did not help. Also there is some error I think even on the service name. Have a look at what I see from the CLI:

    SFVH_SO01_SFOS 16.05.0 RC-1# service WINGc:restart -ds nosync
    200 OK
    SFVH_SO01_SFOS 16.05.0 RC-1# service WINGc:status -ds nosync
    200 RUNNING

    It should be a BUG. Waiting for the JIRA and its release date.

    Thanks

Children
  • 0 in reply to lferrara

    Hi, every one

    i have the same problem with HW XG430.

    Any update about this issu all happen yesterday.

    Thanks.

     

     

  • 0 in reply to Irvin ReynaldoRosario Vidal

    An update:

    Today an IPS update has been released: 3.13.17, but the web filter still did not work, so I reboot the XG and now categorization is working.

    Waiting for other replies.

    Thanks

  • 0 in reply to lferrara

    My device's IPS is updated to : 3.13.17 ; date -24/12/2016. Restarted the XG-135 couple of times but still the categorization problem persists. 

    Please suggest further.

     

    Thanks,

    Kumar

  • +2 in reply to Ishwarsingh

    Sorry for all the trouble. There is an issue identified with the web categories. Please review this thread ASAP 

    community.sophos.com/.../125754

  • 0 in reply to lferrara

    Hi Luk, XG web categorization is done in real time by querying sophos servers

    primary.wing.sophosxl.net and peak.wing.sophosxl.net (from WINGc.conf file)

    Sophos being a global company, I assume there servers are doing some kind of anycast routing based on the location of the client. My impression is that the sophosxl.net database had a hiccup and has cleared for many of us by rebooting/ running WINGc restart command but some people are still facing categorization problem. I assume that the problem will go away for everyone at some point but SOPHOS has to come and explain how this happened and WHY NOBODY is saying anything.

    IF anyone has a subscription license here, please open a support ticket as the way this has been handled is really outrageous.

    Follow Luk's post above and in the admin menu on your XG, open console. Log in and choose option 5 and then option 3. Type

     

    service WINGc:restart -ds nosync and you will get a response

    200 OK

    Check your web filter again, if it works... great, if not try again after some time. Sorry again for not having a definitive answer but if you have a subscription, please open a support ticket.

  • 0 in reply to Ishwarsingh

    Hi Kumar,

     

    Can you PM me your appliance access with SSH ?

    Ideally on reboot this issue should be solved

     

    Also what are you accessing to check categorization ?

     

    Regards,

    Prateek Singh

  • 0 in reply to prateek.singh

    Mine was working yesterday, but is now broken. What ever that 'fix' was supposed to do was a retrograde step.

    I will restart my XG.

     

    Update

     

    Restart of XG categorization now working.

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

     Thanks for updating your post and informing us that the restart worked. 

  • +1 in reply to Sure Win

    Thank you very much. Restarted the WINGc through the command -- "service WINGc:restart -ds nosync."

    XG-135 is working fine now. The web categories issue is resolved. IPS update to version --3.13.17 has worked it seems.

     

    Thanks,

    Kumar

  • +1 in reply to Ishwarsingh

    Happy you fixed it!

    I had another XG as VM and launched a WINGc service restart before restaring itself: the IPS pattern was updated but once I launched the service restart, nothing happened.

    Simply the shell did not return nothing (stack for 5 minutes). I had to press CTRL C and then a reboot from the shell helped.

    At the reboot, Web Filtering was working correctly.

    Merry Christmas to you all!

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