Web category allways identified as: none

Hi,

I think your Web Proxy is not able to connect to the WING servers. Take SSH to XG and go to option 5.Device Management> 3. Advance Shell and execute,

cd /log

cat WINGc.log (post the logs)

Then, restart web proxy from sysem services> services> Web proxy- restart.

Thanks

Hi,

the strange thing is, that a manual lookup in the firewall dashboard will work.

Hi,

Go to advance shell and restart, Garner (loggin daemon) & WINGc (categorization daemon) service.

service WINGC:restart -ds nosync

service garner:restart -ds nosync

Any help with that ?

Hi,

sorry, didn't work. Still get "none" to every website.

Sachin,

restarting the service did not help. Also there is some error I think even on the service name. Have a look at what I see from the CLI:

SFVH_SO01_SFOS 16.05.0 RC-1# service WINGc:restart -ds nosync
200 OK
SFVH_SO01_SFOS 16.05.0 RC-1# service WINGc:status -ds nosync
200 RUNNING

It should be a BUG. Waiting for the JIRA and its release date.

Thanks

Hi, every one

i have the same problem with HW XG430.

Any update about this issu all happen yesterday.

Thanks.

An update:

Today an IPS update has been released: 3.13.17, but the web filter still did not work, so I reboot the XG and now categorization is working.

Waiting for other replies.

Thanks

My device's IPS is updated to : 3.13.17 ; date -24/12/2016. Restarted the XG-135 couple of times but still the categorization problem persists. 

Please suggest further.

Thanks,

Kumar

Sorry for all the trouble. There is an issue identified with the web categories. Please review this thread ASAP 

community.sophos.com/.../125754

Sorry for all the trouble. There is an issue identified with the web categories. Please review this thread ASAP 

community.sophos.com/.../125754

Thank you very much. Restarted the WINGc through the command -- "service WINGc:restart -ds nosync."

XG-135 is working fine now. The web categories issue is resolved. IPS update to version --3.13.17 has worked it seems.

Thanks,

Kumar

Happy you fixed it!

I had another XG as VM and launched a WINGc service restart before restaring itself: the IPS pattern was updated but once I launched the service restart, nothing happened.

Simply the shell did not return nothing (stack for 5 minutes). I had to press CTRL C and then a reboot from the shell helped.

At the reboot, Web Filtering was working correctly.

Merry Christmas to you all!