Web category allways identified as: none

Hi,

I think your Web Proxy is not able to connect to the WING servers. Take SSH to XG and go to option 5.Device Management> 3. Advance Shell and execute,

cd /log

cat WINGc.log (post the logs)

Then, restart web proxy from sysem services> services> Web proxy- restart.

Thanks

Hi,

the strange thing is, that a manual lookup in the firewall dashboard will work.

Hi, every one

i have the same problem with HW XG430.

Any update about this issu all happen yesterday.

Thanks.

An update:

Today an IPS update has been released: 3.13.17, but the web filter still did not work, so I reboot the XG and now categorization is working.

Waiting for other replies.

Thanks

My device's IPS is updated to : 3.13.17 ; date -24/12/2016. Restarted the XG-135 couple of times but still the categorization problem persists. 

Please suggest further.

Thanks,

Kumar

Sorry for all the trouble. There is an issue identified with the web categories. Please review this thread ASAP 

community.sophos.com/.../125754

Hi Luk, XG web categorization is done in real time by querying sophos servers

primary.wing.sophosxl.net and peak.wing.sophosxl.net (from WINGc.conf file)

Sophos being a global company, I assume there servers are doing some kind of anycast routing based on the location of the client. My impression is that the sophosxl.net database had a hiccup and has cleared for many of us by rebooting/ running WINGc restart command but some people are still facing categorization problem. I assume that the problem will go away for everyone at some point but SOPHOS has to come and explain how this happened and WHY NOBODY is saying anything.

IF anyone has a subscription license here, please open a support ticket as the way this has been handled is really outrageous.

Follow Luk's post above and in the admin menu on your XG, open console. Log in and choose option 5 and then option 3. Type

service WINGc:restart -ds nosync and you will get a response

200 OK

Check your web filter again, if it works... great, if not try again after some time. Sorry again for not having a definitive answer but if you have a subscription, please open a support ticket.

Hi Kumar,

Can you PM me your appliance access with SSH ?

Ideally on reboot this issue should be solved

Also what are you accessing to check categorization ?

Mine was working yesterday, but is now broken. What ever that 'fix' was supposed to do was a retrograde step.

I will restart my XG.

Update

Restart of XG categorization now working.

rfcat_vk Thanks for updating your post and informing us that the restart worked. 

Thank you very much. Restarted the WINGc through the command -- "service WINGc:restart -ds nosync."

XG-135 is working fine now. The web categories issue is resolved. IPS update to version --3.13.17 has worked it seems.

Thanks,

Kumar

Happy you fixed it!

I had another XG as VM and launched a WINGc service restart before restaring itself: the IPS pattern was updated but once I launched the service restart, nothing happened.

Simply the shell did not return nothing (stack for 5 minutes). I had to press CTRL C and then a reboot from the shell helped.

At the reboot, Web Filtering was working correctly.

Merry Christmas to you all!

Happy you fixed it!

I had another XG as VM and launched a WINGc service restart before restaring itself: the IPS pattern was updated but once I launched the service restart, nothing happened.

Simply the shell did not return nothing (stack for 5 minutes). I had to press CTRL C and then a reboot from the shell helped.

At the reboot, Web Filtering was working correctly.

Merry Christmas to you all!