SSL VPN client with 0 Kb

Hi and welcome to Sophos Community,

Before taking any troubleshooting step try to download the SSL VPN client from different browsers. Any luck with that?

If not, take SSH to XG and go to option 5. > 3. Advance shell and execute,

service tomcat: restart -ds nosync

Hope that helps :)

Hi! Thank you.

I followed your advice but no success and also tried to use others browsers. The problem persists.

Make sure all the Patterns are updated.

SSL VPN client is include in the patterns. 
It resolved my issue as you mentioned.

Hello Lee!

This is my Patterns screen. I tried to click to update, but no success.

I had the same issue.
Rebooting the appliance did the trick for me!

Thanks

As lferrara said, reboot the device.
Make the update again, and give it some time to update.

After the update successfully, the VPN client can download from user portal.

By the way, do you have a valid license?

I already tried to reboot but no success

Yes, I have valid licenses. (FullGuard)

Hi Ricardo,

Just to clarify, is the user already created in the XG? If so, try deleting it from Authentication > Users and then re-logging into the User portal (recreates the User) and this will generate new configuration information.

I had this issue back in Copernicus and it was because I had a broken User.

Hope that helps!

Emile