HCL - It is time to release an official one

Hi All,

My takes on this... To make a compatibility list for XG v16 will be too early at this stage when the OS is just born. I know that XG has been around for a while but, it received a lot of changes recently. I will still try to get some update from the concerned team to check if the required document is available. 

Thanks 

Thank you Sachin.

Most of the issue I have personally found are NIC drivers missing or Raid compatibility.

So if you start building a HCL with all supported NIC and RAid is a good starting point....

We will wait!

Hi Luk,

I communicated with the internal teams and SFOS supports all the hardware driver bundle as of the UTM  so, the same list can be followed for the SFOS Hardware Compatibility List.

Thanks

Hi Sachin,

That's great news, but I am not sure if it is entirely true right now.

The following two drivers are used in my home appliance which works great with UTM software, but not so great with XG software (network appears to be working, but is not negotiating proper speed or simply not transporting any data).

- Realtek RTL8111EVL

- Realtek RTL8110SC

So, the XG is definitely missing some network drivers!

Could you maybe go back to the same team and pass that on? Thank you!

Cheers,

Jens

I was told the same thing about the Zotac Zbox and it worked with the UTM but it didn't with the XG, i had to send mine into dev so they could analyse it. It ended up being a bios issue.

Emile

Hi Emile,

What BIOS setting would prevent the XG from properly identifying a network card? Could you provide some more details? I would like to check if I have a similar setting.

Thanks,

Jens

Hi Jen,

It wasn't to do with the NICs, it was to do with incorrect reading of hardware information from the BIOS.

With exception of loading the latest BIOS firmware, i don't think theres much you can do.

Emile

I guess I could look into a firmware upgrade, but isn't the BIOS information only affecting the identification of the network card? In my case, it does find the card, but there is an issue with the driver itself. I mean I have now tried three different types of Realtek network cards and none of them has worked...

Anyhow, let me check if there is a firmware upgrade for the motherboard.

Thanks,

Jens

Jens,

you can try with a Bios Upgrade (read the release notes of the new bios before you install the new firmware to check for new changes on NIC) but drivers here are the problems.

An official HCL is needed.

The BIOS update didn't make any difference as expected.

Cheers,

Jens

The BIOS update didn't make any difference as expected.

Cheers,

Jens

Sachin,

Did you get any feedback from the development team on why we see previously working hardware no longer working?

I did some more testing and it seems to me that the hardware detection code has issues because I found one port to be working perfectly (1GB at full duplex) on the hardware listed in my post above. So, it seems to have the right driver, but it somehow doesn't allocate it to all ports.

There could be two reasons for that:

1. My device is using two different network card types

2. My device has a total of 5 network cards

I kind of bought this device to use it for testing for a few years. From a hardware point of view it should easily be able to handle the XG workload. I mean it is quad core and I added 2 GB of memory. I also like that it has plenty of network cards which allows me to do testing in a home environment before upgrading our work appliance.

Thank you for your efforts on this matter!

Best regards,

Jens

Hi Jens,

I have raised a request for an official HCL list. I am still awaiting a response. No ETA from developers yet. 

I will take a quick followup with them in the coming week.

Thanks

Is there an update on this? Thank you!

Jens,

no update since today. I have seen another thread where the user installed XG using NIC that are listed on UTM9 list and does not work.

We hope on sachingurung to have an official HCL. They are working on it and should be available soon (I hope so!)

HCL can help users and reduce other phone calls and tickets to Sophos Support!

Regards,

My main concern here is that I am not sure if the developers are aware that hardware that was previously working with Sophos SG is no longer working. I am also concerned that simpe features like DHCP to Comcast Business don't work properly. In my case, this was caused by the software not recognizing the network cards properly.

So, to make it clear: There is an issue with the hardware identification process in Sophos XG from my point of view, but we would need an HCL to validate that!

I am guessing that it is possible that most people don't care about this because they will use Sophos hardware (as we do for our business solution) anyhow, but this would certainly impact virtual and home users.