Wireless protection hotspots password of the day sent to email doesn't work daily

Hi,

I will test it and update.

Thanks

Hi, 

I tested the setup and the mail is automatically sent in my case. What do you see in the logs? Go to, system >

Go to, System > Diagnostic > Log viewer > System > Device and verify if the device shoots out a mail at renewal time of the password, set in the hotspot settings.

Thanks

Hi

my hotspot should create password at 00:00 daily ,  and when i see logs as you advised , nothing show at that time 00:00 only one err long before that ( i guess it was when i first time configure it or something ) may be not
. here is the err

2016-08-31 17:36:53
    
Device
    
FAILED

Fail to send mail : Server error:Expecting code :'354' but server responds with:'421 4.7.0 Temporary System Problem. Try again later (WS). uo4sm611136wjc.36 - gsmtp '

Hi,

Recreate the password of the day policy and check in the referred logs if XG makes an attempt to send a mail. Take SSH to XG and go to option 4. Device console.

Execute, tcpdump 'port xxx (port number configured in the mail server notification settings in XG) post the logs.

Thanks

I do have the very same problem and tried to solve it by recreating hotspot, too.

No message also in log viewer System -> Device regarding a sent mail...

Test message and internet connection lost notification work!

Any idea?

Using SFOS 16.01.1

Hi,

In this case it seems to be a problem between the email server and the XG device. The XG device is working normally as it is expecting the server to send a SMTP 354 but instead the server is sending a 421 (temporary system problem). 

One of the reason for this to happen is timezone. Could you please check the device timezone and server timezone. The server sends a 421 when date mismatch. I am guessing this is an issue because the server is still on the old date and device is one day ahead. 

Alternatively, please test by selecting 01:00 or 23:00 and share your results.

I set the password generation time to 01:00 AM and I am going to wait till tonight,

but in the log there is NO entry for a mail sending problem...

No progress so far...

No mail and no entries at all in log (System -> Device) regarding a try to send a mail...

Any ideas?

Thanks for help in advance :-)

Markus,

Can you try to enable debugging on hotspod service using the advanced shell?

Connect to XG using CLI -> Option 5 -> Option 3 and then type:

"service hotspotd:debug -dsnosync"

then type "tail -f /var/tslog/hotspotd.log" and then schedule to send voucher within 2/3 minutes and check if inside the log file you see some interesting line about sending email.

Thanks

This is what I did get for "service hotspotd:debug -dsnosync" and "tail -f /var/tslog/hotspotd.log":

[INFO] login_child_exit pid :26118 exited, status=0
[INFO] login_child_exit pid :26566 exited, status=0
[INFO] login_child_exit pid :26958 exited, status=0
[INFO] login_child_exit pid :27392 exited, status=0
[INFO] login_child_exit pid :27839 exited, status=0
[INFO] login_child_exit pid :28233 exited, status=0
[INFO] login_child_exit pid :28670 exited, status=0
[INFO] login_child_exit pid :29061 exited, status=0
[INFO] login_child_exit pid :29495 exited, status=0
[INFO] login_child_exit pid :29938 exited, status=0
[INFO] login_child_exit pid :30334 exited, status=0
[INFO] login_child_exit pid :30781 exited, status=0
[INFO] login_child_exit pid :31172 exited, status=0
[INFO] login_child_exit pid :31714 exited, status=0
[INFO] login_child_exit pid :32165 exited, status=0
[INFO] login_child_exit pid :32560 exited, status=0
[INFO] login_child_exit pid :528 exited, status=0
[INFO] login_child_exit pid :1013 exited, status=0
[INFO] login_child_exit pid :1476 exited, status=0
[INFO] login_child_exit pid :1985 exited, status=0
[INFO] login_child_exit pid :2557 exited, status=0
[INFO] login_child_exit pid :3070 exited, status=0
[INFO] login_child_exit pid :3484 exited, status=0
[INFO] login_child_exit pid :3915 exited, status=0
[INFO] login_child_exit pid :4378 exited, status=0
[INFO] login_child_exit pid :4772 exited, status=0
[INFO] login_child_exit pid :5207 exited, status=0
[INFO] login_child_exit pid :5603 exited, status=0
[INFO] login_child_exit pid :6039 exited, status=0
[INFO] login_child_exit pid :6480 exited, status=0
[INFO] login_child_exit pid :6876 exited, status=0
[INFO] login_child_exit pid :7320 exited, status=0
[INFO] login_child_exit pid :7717 exited, status=0
[INFO] login_child_exit pid :8147 exited, status=0
[INFO] login_child_exit pid :8595 exited, status=0
[INFO] login_child_exit pid :8989 exited, status=0
[INFO] login_child_exit pid :9421 exited, status=0
[INFO] login_child_exit pid :9817 exited, status=0
[INFO] login_child_exit pid :10248 exited, status=0
[INFO] login_child_exit pid :10690 exited, status=0
[INFO] login_child_exit pid :11088 exited, status=0
[INFO] login_child_exit pid :11533 exited, status=0
[INFO] login_child_exit pid :11930 exited, status=0
[INFO] login_child_exit pid :12359 exited, status=0
[INFO] login_child_exit pid :12807 exited, status=0
[INFO] login_child_exit pid :13201 exited, status=0
[INFO] login_child_exit pid :13637 exited, status=0
[INFO] login_child_exit pid :14031 exited, status=0
[INFO] login_child_exit pid :14460 exited, status=0
[INFO] login_child_exit pid :14902 exited, status=0
[INFO] login_child_exit pid :15301 exited, status=0
[INFO] login_child_exit pid :15745 exited, status=0
[INFO] login_child_exit pid :16140 exited, status=0
[INFO] login_child_exit pid :16571 exited, status=0
[INFO] login_child_exit pid :17019 exited, status=0
[INFO] login_child_exit pid :17413 exited, status=0
[INFO] login_child_exit pid :17845 exited, status=0
[INFO] login_child_exit pid :18241 exited, status=0
[INFO] login_child_exit pid :18670 exited, status=0
[INFO] login_child_exit pid :19115 exited, status=0
[INFO] login_child_exit pid :19577 exited, status=0
[INFO] login_child_exit pid :20021 exited, status=0
[INFO] login_child_exit pid :20417 exited, status=0
[INFO] login_child_exit pid :20850 exited, status=0
[INFO] login_child_exit pid :21298 exited, status=0
[INFO] login_child_exit pid :21693 exited, status=0
[INFO] login_child_exit pid :22127 exited, status=0
[INFO] login_child_exit pid :22553 exited, status=0
[INFO] toggle_log Hotspotd:: Log level set to LOG_DEBUG[INFO] login_child_exit pid :22949 exited, status=0
[INFO] login_child_exit pid :22978 exited, status=0
[INFO] login_child_exit pid :24259 exited, status=0
[INFO] login_child_exit pid :24658 exited, status=0
[INFO] login_child_exit pid :25101 exited, status=0
[INFO] login_child_exit pid :25527 exited, status=0
[INFO] login_child_exit pid :25926 exited, status=0
[INFO] login_child_exit pid :26394 exited, status=0
[INFO] login_child_exit pid :26810 exited, status=0
[INFO] login_child_exit pid :27242 exited, status=0
[INFO] login_child_exit pid :27667 exited, status=0
[INFO] login_child_exit pid :28067 exited, status=0
[INFO] login_child_exit pid :28516 exited, status=0
[INFO] login_child_exit pid :28934 exited, status=0
[INFO] toggle_log Hotspotd:: Log level set to LOG_ERROR[INFO] login_child_exit pid :28944 exited, status=0
[INFO] login_child_exit pid :29390 exited,

Any other ideas?

Thanks in advance :-)

I figured out something interesting:

After I logged in the User Portal and disabled in Hotspots - Send Mail, saved the settings and then re-enabled it (saved again) the mail was sent!

The only problem is that the mail is only send once whenever I disable (save) / enable (save) the Send Mail option and

there is no entry in the log viewer (System - Device).

Any idea?

I figured out something interesting:

After I logged in the User Portal and disabled in Hotspots - Send Mail, saved the settings and then re-enabled it (saved again) the mail was sent!

The only problem is that the mail is only send once whenever I disable (save) / enable (save) the Send Mail option and

there is no entry in the log viewer (System - Device).

Any idea?

Markus,

Are you able to open a ticket with Sophos Support?

Thanks

I wish:

It is my private XG and in the company I work we only use UTM.

Therefore I am not allowed by my boss to make use of our silver partnership :-/

Anything else? :-P

Hi Luk,

I am monitoring a case related to this instance which might be escalated to the developers, I will monitor it in the coming week and update the information.

Thanks

Hi All,

The issue is rectified and reported as bug in JIRA NC-13531. 

The fix to this will be available in the next release.

Thanks

My problem regarding the mails that should be automatically send every day containing Password of the Day -> solved! :-)

Thank you Sophos developers and support :-)