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Client Authentication Agent disconnects each firewall rules changes

NoelZamora

I do not know if this happens to others, but every time I edit a firewall policy that applies to a user, the authentication client disconnects.

Noel Zamora



Edited Tags
[edited by: Erick Jan at 11:52 PM (GMT -7) on 15 Sep 2022]
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  • 0

    Hi All,

    I have finally managed to reproduce the reported instance once again! Yes, SAA (Sophos authentication agent) faces disconnection when any configuration change is made within the User Firewall Rule. As per my previous post on this thread, the issue is related with the ping pong communication. Ping-Pong communication breaks when there is a change inside a rule, reason why XG terms the user as inactive and throws disconnection.

    I have escalated the issue and trying to get an update on this asap.

    Thank you for your patience.

    Sachin

    P.S- The thread points a different issue than what you posted, request you to post a new thread separately.

  • 0 in reply to sachingurung

    Thank You Sachin.

    I have also opened a case on this issue with support. We were told that it was going to be tested and escalated if they could duplicate the issue.

    DM me if you need the case #

    Thanks,
    Dave 

  • 0 in reply to DaveLe

    Hi Dave,

    You can send the community thread link to support team, indicating that this is tested and confirmed.

    Please DM me the case#.

    Thanks

  • 0 in reply to sachingurung

    Sachin,

    We are still waiting for feedback regarding this case. I did as you suggested and updated our case with this forum post. I also sent you the case #

    I will keep everyone up to date when I get an answer on our open case.

    Dave

  • 0 in reply to DaveLe

    Just wanted to give anyone watching this thread an update:

    Case has been open for almost 2 months and was escalated to the Development Team. No other information has been given.

    Dave

  • 0 in reply to DaveLe

    Hi Dave,

    The behavior is reported in NC-5322. Our development team is working on a fix. Unfortunately, I do not have any update about when the fix will be completed.

    Thanks for your patience. 

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