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SG appliance to XG - How to obtain license?

I have an SG hardware appliance that is licensed and deployed. If I do not care about migration and am willing to dump the existing config - what is the process to obtain the XG license for the device? All information I have seen indicates you need to wait for the migration path if you wish to migrate, but gives no information for those people who wish to be early adopters and reconfigure.



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  • I see this option but it does not work, I keep getting the following every time I try and upgrade my home utm license 

    Sorry: we are unable to register this device.

    Error ID: XG-00151

    Tracking ID b0d5f17a-ab8e-4d3e-8221-a619179XXXXX: please make a note of this.

    Please try again. If the problem persists please contact customercare@sophos.com quoting your serial number.

    Sorry: we are unable to register this device.
    Error ID: XG-00151
    Tracking ID b0d5f17a-ab8e-4d3e-8221-a61917910137: please make a note of this.
    Please try again. If the problem persists please contact customercare@sophos.com quoting your serial number.

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  • I see this option but it does not work, I keep getting the following every time I try and upgrade my home utm license 

    Sorry: we are unable to register this device.

    Error ID: XG-00151

    Tracking ID b0d5f17a-ab8e-4d3e-8221-a619179XXXXX: please make a note of this.

    Please try again. If the problem persists please contact customercare@sophos.com quoting your serial number.

    Sorry: we are unable to register this device.
    Error ID: XG-00151
    Tracking ID b0d5f17a-ab8e-4d3e-8221-a61917910137: please make a note of this.
    Please try again. If the problem persists please contact customercare@sophos.com quoting your serial number.

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