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SG appliance to XG - How to obtain license?

Ardie

I have an SG hardware appliance that is licensed and deployed. If I do not care about migration and am willing to dump the existing config - what is the process to obtain the XG license for the device? All information I have seen indicates you need to wait for the migration path if you wish to migrate, but gives no information for those people who wish to be early adopters and reconfigure.



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  • 0

    Hi There,

    You can upload your UTM9 license straight into SFOS which converts your license from UTM to XG. This can be done during the initial setup, or you can get started with the 30 day trial, then head to System > Administration > Licensing and upload your UTM9 license.

    Cheers,

    Ben

  • 0

    I see this option but it does not work, I keep getting the following every time I try and upgrade my home utm license 

    Sorry: we are unable to register this device.

    Error ID: XG-00151

    Tracking ID b0d5f17a-ab8e-4d3e-8221-a619179XXXXX: please make a note of this.

    Please try again. If the problem persists please contact customercare@sophos.com quoting your serial number.

    Sorry: we are unable to register this device.
    Error ID: XG-00151
    Tracking ID b0d5f17a-ab8e-4d3e-8221-a61917910137: please make a note of this.
    Please try again. If the problem persists please contact customercare@sophos.com quoting your serial number.

  • 0 in reply to ErikNeville

    Hi Erik,

    Does the UTM license file have a serial number attached to it? If not, you can add this within myutm and try again.

    Are you able to private message me the UTM license number and I will take a look to see where the issue lays?

    Regards

    Jami

  • 0 in reply to ErikNeville

    Hi Erik,

    The upgrade only works with paid-for licenses so if you have a Home license for 9.X your only option is to request a new home license for XG here:

    https://www.sophos.com/en-us/products/free-tools/sophos-xg-firewall-home-edition.aspx

    Paul

  • 0 in reply to PaulWarren

    Hi Paul,

    I have a SG125 device with UTM license. Now I want to migrate it to Sophos XG, but I can't see License Upgrade from System > Administration > Licensing


    Can you give me an advice? Should I reinstall XG again?

    Cheers,

    Khoi.

  • 0 in reply to NguyenKhoi

    Hi Khoi,

    If you have a paid-for SG UTM license then you should be able to use it directly. I don't know the history of your device, but if you have already managed to register it using the full license migration option without giving it a license file you will not be able to see the migration option anymore and your only option would be to re-install. However, if you have a paid-for license, I'd recommend calling Tech Support first as they will be able to see the licensing status of your device and thus be able to advise the best next step.

    Paul