Sophos XG firewall not ping Airtel Gateway with Static IP

Question

Hi, 
 I am using Sophos XG firewall with Airtel ISP static IP now, when I am configuring Sophos XGS firewall OS its not pinging gateway even. But i have tested with old sonicwall firewall its no issues, even Sophos UTM 9.0 has no issues like this, Kindly provide solution asap.

Vivek Jagad · Accepted Answer

Hey Partha Goswami , As discussed and confirmed, we have successfully applied the arp script for the the Port1 Airtel ISP !

Vivek Jagad · Answer

Hello Partha Goswami , Thank you for reaching out to the community, this looks like an issue with the arp ping. system diagnostics utilities arp ping interface Port See if you receive the unicast reply, if yes then we can apply a arp script of that interface !

Vivek Jagad · Answer

It is active again, it is just after the suggested failover rule we need to save the gateway in order to reflect ! and again it was just the cosmetic, in the backend it is up and running. And now it is reflecting green as normal !

Vivek Jagad · Answer

Hey Partha Goswami please refer the guide here Configure a port forwarding rule Additionally - Add a DNAT rule with server access assistant

Sophos XG firewall not ping Airtel Gateway with Static IP

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