Guest User!

You are not Sophos Staff.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Your connection is not private

I've Just installed the home version of the firewall. I'm new to all of this so I need the guide. I have to say the Sophos website is quite hard to find things in!

The email i received with the code has links to guides but every time i click on the link i get the following error:

Your connection is not private

Attackers might be trying to steal your information from url9161.sophos.com (for example, passwords, messages, or credit cards). Learn more

NET::ERR_CERT_COMMON_NAME_INVALID

Something to do with your SSL certificate?

I've tried:
Different browsers: Chrome, Brave, Firefox IE,
I've tried clearing my cache and Incognito/Private windows.

I cant find the page or a guide on your actual (quite convoluted) website either.

Any ideas? Really shouldn't have to go through all this to just install your software!




This thread was automatically locked due to age.
Parents
  • So to clarify, I am trying to access the links provided in the email sent to me:

    Clicking on these links will not load the page just give me a certificate error (see above)

    Sophos is installed on a different machine.

  • Hi,

    there appears to be a problem with the Sophos server security settings. Fails to pass secure testing at connection stage on my mac using safari.

    You might need to create a web or ssl/tls exception for this site.

    Next trick is how to bring it to Sophos' attention and get it fixed?

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

Reply
  • Hi,

    there appears to be a problem with the Sophos server security settings. Fails to pass secure testing at connection stage on my mac using safari.

    You might need to create a web or ssl/tls exception for this site.

    Next trick is how to bring it to Sophos' attention and get it fixed?

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

Children
No Data