Sophos XGS V19.5 - Custom report scheduler mailing issue

Hi,

how  long has this been going on for? Change you time from 24 to 01. The XG reports system has trouble with time. The data will still be the same just the report will arrive one or so hours later.

Ian

Hi Ian

Thanks for the fast response. If i change it to 1 hour i get the mail every hour on the hour - i just need it once a day after midnight.

Hey GregKleinhentz ,
On the CLI, select option 5. Device Management, then option 3. Advanced Shell
Can you execute the following command to check the date and time frame: 

#date 

And try using the using the Option Use custom NTP server with the following mentioned on the site - https://www.pool.ntp.org/zone/za

Hi,

the reporting system does not handle time zones very well,

Edit - I have removed the incorrect information.

ian

The issue has nothing to do with timezones in the XG, just how the reporting system handles time zones.

Ian

FYI - i never recieved the 9am scheduled report either. Will change to 10am and update result. Thanks.

Update: No 10am report either. I will restart firewall at end of day and report back. Thanks for the assists so far.

Can you share the support access id in PM, I would just like to check the logs on the appliance for any suspicious lines/errors ! 

PM sent - thanks

I did not receive any PM, I just pinged you in PM, please share it !

I did not receive any PM, I just pinged you in PM, please share it !

Hey GregKleinhentz ,

Hey Greg, I checked it looks okay. But what you can do is as following:

> You can delete the existing scheduled reports 
> Create a new one and then wait.

As the working is as following:

> I can see from the backend that the repeat job from the backend is already set.
> "   REPEATJOB   [ 0 00 10 * * 1-6    ] Tue Jan 24 10:00:00 2023 "
> So at 10 it will trigger the event.
> Then based on the data size it will some time in accumulating the data 
> Once done, it will trigger for an email 
> then you'll receive it. 

Great - will do - thanks very much for the assist

Hi Vivek

this worked thanks - the time stamp on the report is still off by 2 hours but at least only one email now as per schedule. Thanks for the help.