Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 7 replies
  • Subscribers 29 subscribers
  • Views 689 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Importing config take a too much long time

Couribel

Hello,

I'm new in Sophos.

I need to install back a previously removed (2 years ago) XG106.
The active FW (#2) was v17.5.13 MR13

The other FW (#1) was v15.5.12 MR12.
I've upgraded this one (FW #1) in v18.0.6 MR6 without problem, and was able to boot on it.
The config was migrated.
Everything was OK.

Then I tried to upgrade the #2 from v17.5.13 to 18.5.5 MR5.
Also OK, and been able to boot on it with the correct config.

Then I've upgraded the #1 to v19.0.1 MR1.
There was a reset to factory settings.

After booting to this v19.0.1, I can't restore a config backup (file without extension) .
And also, I can't import config from a full exported config from FW#2 v18.5.5 MR5.
It took a very long time (more than 20-30 minutes) and after timeout of admin session, factory settings are still there.

I also tried to rollback FW #1 from v19.0.1 to v18.5.3 but also I can't import config (same effect, very long time, and after timeout of the admin session)

What can I do ?
Do I need to configure again manually everything (WAN, LAN, routing, users, ...) ?
Or is there hope to restore full config from a backup or exported file ?



This thread was automatically locked due to age.
Parents
  • 0

    Hi, 

    what error message did you receive during the backup restoration process?

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Hi,

    it's the main problem I have, there is no specific message displayed (or maybe I missed it if it's a temporary popup message during some seconds only).

    While restoring a backup, it seems something is done, because if I remain on the same page and I click again on Import button, there is a temporary popup message at the top of the screen which say something like "unable to import, there's a similar pending operation at this time".

    And if I wait too much, while clicking on Import, nothing appear, and I know that the session was timed out !
    If I refresh the page, I then go back to login page.

    Laurent

  • 0 in reply to Couribel

    Are we talking about import/export or backup/restore? Those are different tasks. 

    __________________________________________________________________________________________________________________

Reply Children
Unfiltered HTML