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Importing config take a too much long time

Couribel

Hello,

I'm new in Sophos.

I need to install back a previously removed (2 years ago) XG106.
The active FW (#2) was v17.5.13 MR13

The other FW (#1) was v15.5.12 MR12.
I've upgraded this one (FW #1) in v18.0.6 MR6 without problem, and was able to boot on it.
The config was migrated.
Everything was OK.

Then I tried to upgrade the #2 from v17.5.13 to 18.5.5 MR5.
Also OK, and been able to boot on it with the correct config.

Then I've upgraded the #1 to v19.0.1 MR1.
There was a reset to factory settings.

After booting to this v19.0.1, I can't restore a config backup (file without extension) .
And also, I can't import config from a full exported config from FW#2 v18.5.5 MR5.
It took a very long time (more than 20-30 minutes) and after timeout of admin session, factory settings are still there.

I also tried to rollback FW #1 from v19.0.1 to v18.5.3 but also I can't import config (same effect, very long time, and after timeout of the admin session)

What can I do ?
Do I need to configure again manually everything (WAN, LAN, routing, users, ...) ?
Or is there hope to restore full config from a backup or exported file ?



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  • 0

    Hi, 

    what error message did you receive during the backup restoration process?

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Hi,

    it's the main problem I have, there is no specific message displayed (or maybe I missed it if it's a temporary popup message during some seconds only).

    While restoring a backup, it seems something is done, because if I remain on the same page and I click again on Import button, there is a temporary popup message at the top of the screen which say something like "unable to import, there's a similar pending operation at this time".

    And if I wait too much, while clicking on Import, nothing appear, and I know that the session was timed out !
    If I refresh the page, I then go back to login page.

    Laurent

  • 0 in reply to Couribel

    Are we talking about import/export or backup/restore? Those are different tasks. 

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  • 0 in reply to LuCar Toni

    I tried first to restore a backup (file with no extension) but it seems that it's not possible de restore in a v18.5.3 FW a backup created from a v18.5.5 FW.

    So now I try to import (in v18.5.3) a config from an exported v18.5.5 file (with .TAR file format).
    And it's this step that took a very very long time, in fact without success !

  • 0 in reply to Couribel

    Hi  ,

    Sorry to hear the unfortunate experience. May we recommend you to open a support ticket for this to be further checked and kindly share the would be generated Case ID to us via DM or by replying to this thread. 

    Thanks for your time and patience and thank you for choosing Sophos. 

    Cheers,

    Raphael Alganes
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

  • 0 in reply to Couribel

    Check the /log/apiparser.log to verify the import. 

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  • 0 in reply to Raphael Alganes

    Hi,

    last week, I've tried again, and with no more success, I've decided to factory reset the firewall and start from blank a new configuration.

    I haven't tried to backup/restore (ou export/import) the configuration.

    I will let trained people on Sophos technology to analyze the situation and try these steps.

    Thanks for your tips and help

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