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Feedback Button Internet Connectivity

Thomas_XG

Hi,

when I try to use the "Feedback" button I get the following message:

Hint: Internet is working. Slight smile

Any ideas where to lock for it? Or maybe which interface / ip / host etc. is used to provide the feedback feature?



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  • 0

    Hey ,

    Thank you for reaching out to the community, I just tested the button and it works flawless, could you please try with another browser or try refreshing the page ?

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to Vivek Jagad

    Dialog is only working with Firefox (latest version), tried Microsoft Edge and Google Chrome (latest versions) too but no success

    But as soon as I click on "send" there is an error.

    _______________________________________________________

    Sophos SG 210 with Sophos XG Home - 19.5 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to Thomas_XG

    Well I used in chrome, may I know what is the version chrome you are using? 
    Mine is: 104.0.5112.102v (Official Build) (64-bit)

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to Thomas_XG

    Hi  Thomas_XG,

    In my case too it is working below is the version of the browser, have to try with multiple system with multiple browser by clearing cache and history ?

    Please Go to System-->Admininstration --->Backup and Firmware -->Firmware and share the status of the firmware shown on GUI

    Regards

    "Sophos Partner: Infrassist Technologies Pvt Ltd".

    If a post solves your question please use the 'Verify Answer' button.

  • +1 in reply to Bharat J

    Hi  and ,

    I was able to solve the problem. I tried the feedback button from our admin machine, which is isolated from the internet (also tried with temporary internet access, no success).

    I opened the admin portal temporary for my workstation and was able to submit the feedback.

    Regards,

    Thomas

    _______________________________________________________

    Sophos SG 210 with Sophos XG Home - 19.5 GA

    If a post solves your question please use the 'Verify Answer' button.

Reply
  • +1 in reply to Bharat J

    Hi  and ,

    I was able to solve the problem. I tried the feedback button from our admin machine, which is isolated from the internet (also tried with temporary internet access, no success).

    I opened the admin portal temporary for my workstation and was able to submit the feedback.

    Regards,

    Thomas

    _______________________________________________________

    Sophos SG 210 with Sophos XG Home - 19.5 GA

    If a post solves your question please use the 'Verify Answer' button.

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