Hi,
when I try to use the "Feedback" button I get the following message:
Hint: Internet is working. 
Any ideas where to lock for it? Or maybe which interface / ip / host etc. is used to provide the feedback feature?
Hi Bharat J and Vivek Jagad,
I was able to solve the problem. I tried the feedback button from our admin machine, which is isolated from the internet (also tried with temporary internet access, no success).
I opened the admin portal temporary for my workstation and was able to submit the feedback.
Regards,
Thomas
Hey Thomas_XG,
Thank you for reaching out to the community, I just tested the button and it works flawless, could you please try with another browser or try refreshing the page ?
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Dialog is only working with Firefox (latest version), tried Microsoft Edge and Google Chrome (latest versions) too but no success
But as soon as I click on "send" there is an error.
_______________________________________________________
Sophos SG 210 with Sophos XG Home - 19.5 GA
If a post solves your question please use the 'Verify Answer' button.
Well I used in chrome, may I know what is the version chrome you are using?
Mine is: 104.0.5112.102v (Official Build) (64-bit)
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Well I used in chrome, may I know what is the version chrome you are using?
Mine is: 104.0.5112.102v (Official Build) (64-bit)
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
