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Registration error

Jean Lambrechts

when trying to add a Sophos XG firewall to Sophos Central? I receive the Error ID: XG-00151  no Tracking Id, just displays ...



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     Hi Jean Lambrechts ,

    Please share current status of the license, time and Default Certificate under System -->Admininstration-->Licensing | Time 

    Can you try the following steps from the advance shell:
    ================
    Step1: central-register --status
    Step2: central-register --unregister
    =================
    And then try again the registration process - along side run the tail -f /log/centralmanagement.log logs

    Thanks and Regards

    "Sophos Partner: Infrassist Technologies Pvt Ltd".

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to Bharat J

    Hi, I have the same error.

    I have perform your steps but I got nothing on the centralmanagement.log

    the file licensing.log shows this message: Device must be activated and registered"

  • 0 in reply to Jose Gomez1

     Hi Jean Lambrechts ,

    Sophos XG firewall was Registered before with a valid license?

    Thanks and Regards

    "Sophos Partner: Infrassist Technologies Pvt Ltd".

    If a post solves your question please use the 'Verify Answer' button.

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