Registration error

 Hi Jean Lambrechts ,

Please share current status of the license, time and Default Certificate under System -->Admininstration-->Licensing | Time 

Can you try the following steps from the advance shell:
================
Step1: central-register --status
Step2: central-register --unregister
=================
And then try again the registration process - along side run the tail -f /log/centralmanagement.log logs

Thanks and Regards

Hi, I have the same error.

I have perform your steps but I got nothing on the centralmanagement.log

the file licensing.log shows this message: Device must be activated and registered"

Hello Jean Lambrechts,

Thank you for reaching out to the community, Resolution:

Try again and contact Customer Care if the issue persists.

 Hi Jean Lambrechts ,

Sophos XG firewall was Registered before with a valid license?

Thanks and Regards

This is a registration issue with the licensing backend server, not Sophos Central.

You need to register the firewall first.

For more information, check the Logs: /log/licensing.log