Forum For Newbies

Hi Donald and welcome.

there is no forum specifically for new users.

Home use specification,

1/. Very fast quad core cpu.

2/. 6 gb of ram.

3/. two nics, preferably intel or similar.

4/. 60gb of disk 120 recommended.

5/. boot using legacy bios, not uefi at this stage.

xgos takes over the entire machine unless you are running a form of vm.

ian

Thanks Ian,

The machine I am using is an AMD laptop with internal nic and a usb nic that meets the specs with those two possible exceptions (AMD and usb nic).  I am of the understanding that AMD is considered Intel compatible.  I will try another install tomorrow and let you know. 

Hello Donald,

I think your hardware configuration is not supported. You should try another PC or appliance.

You will not be able to use the screen during installation, you will need to connect another pc to see the installation as a console.

ian

I have installed several times and saw and answered questions with only the screen of the laptop.  My problem is with the machine not booting after installation.

Likely the problem is your missing second nic. The USB nic could not be regognized by the software in this step. 

Been out for a couple days.  I ordered a nic and put in a desktop that meets all specs.  But still stuck at "Booting '19_0_0_317' "

Try connecting a console to your device and see what shows. The XG software does not come with video drivers, so when booting the display will freeze at whatever is in its buffers.

ian

I don't have a console cable available.  Can I use a router in between pc and firewall?

Thank you VERY much, Ian.  Let us move on.

Not until it has booted.

Ian

I put a switch in between the appliance and my pc.  I have never logged in via console.  I found a page that tells me to go to https://172.16.16.16:4444 which then takes me to create a password and through a process to register using " Your XG Firewall Serial Number:"  When it seems I'm going to complete the process I get the following error:

Sorry: we are unable to register this device.

Error ID: XG-00151

Tracking ID ...: please make a note of this.

I've tried 10 or more times.  

Is there a place where I can find step-by-step documentation of the whole setup?  I've search the community and documentation but have not found what I need.  I've searched using the terms "install", "installation", "deploy" and "setup".  

I put a switch in between the appliance and my pc.  I have never logged in via console.  I found a page that tells me to go to https://172.16.16.16:4444 which then takes me to create a password and through a process to register using " Your XG Firewall Serial Number:"  When it seems I'm going to complete the process I get the following error:

Sorry: we are unable to register this device.

Error ID: XG-00151

Tracking ID ...: please make a note of this.

I've tried 10 or more times.  

Is there a place where I can find step-by-step documentation of the whole setup?  I've search the community and documentation but have not found what I need.  I've searched using the terms "install", "installation", "deploy" and "setup".  

Hi Donald,

Does the XG have open access to the internet?

The serial number ws sent to you in an email, did you copy and paste?

ian

yes I copied and pasted.  I'm guess that the 172.16,16,16 is into the machine that I installed the appliance.  do I need to get a usb to rj45 and console in before I can do register? 

Also, is there a document with instructions to go from cd to up and running install?

Hi Donald,

you need an internet connection on the WAN interface so the XG can connect to the registration server.

Ian

Nothing changed by me, but this morning I turned it on to try again.  Now, instead of connecting to the registration server it, using the same ip address, it directs me to a user portal.  I'm not sure the registration is complete and I have not created any users.  I did create a pw as part of the registration process.

Hi,

you don't connect to the registration server, the XG does when it sees an internet connection.

If you are seeing the user portal you are not using 4444 in the XG admin console web access?

ian

Thank you Ian.  added 4444 to address back on my chores.  I found a guy on youtube ( https://www.youtube.com/watch?v=i_BFjeRKvoA ) who did a step by step and some follow up as well.  He did the install without the internet connection. 

I rebooted my machine without the internet plugged in and went through the offline config followed by reboot.  Turns out that in spite of the error messages the registration process went through, because when I logged into the web console I was already registered.