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You must enter a unique MAC address in mapping list error message

Abdel Razak MOULIOM MOUNTAPBEME

Hi,

I am facing an unusual situation with my SOPHOS XG 230.

I am keeping receiving the message "You must enter a unique MAC address in mapping list" each time I am trying to enter a new device in my Static IP MAC mapping.

After a deep audit of the MAC address list, each and everyone of them are unique, however the error message is still appearing.

Any advice to sort that issue out please?

Thanks in advance.



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    Dear Vishal,

    Thanks alot for your assistance.

    I followed your advice by going to the log viewer to have an idea of what is wrong with my Network > DHCP settings.

    However, I couldn't find the high availability logs (for applog.log) and other logs (for csc.log).

    Any other solution for me or should I request for a support case.

    Thanks alot for considering my request

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  • 0

    Dear Vishal,

    Thanks alot for your assistance.

    I followed your advice by going to the log viewer to have an idea of what is wrong with my Network > DHCP settings.

    However, I couldn't find the high availability logs (for applog.log) and other logs (for csc.log).

    Any other solution for me or should I request for a support case.

    Thanks alot for considering my request

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