Firewall reboot time post firmware upgrade

Hello there,

Thank you for contacting the Sophos Community.

Is this a Hardware (Which model?) or virtual Device?

Are you able to SSH in to the XG?

Regards,

Its XG230 device, no it was completely offline and was managed remotely 

One of our engineers had the opportunity to go onsite and  had to manually start it.  But had noticed from the logs that it upgraded only to 18.05 and need to get it 18.06.

Kindly advise any proactive checks to ensure successfully upgrade or any documentation on it

Hello Pramodh,

Thank you for contacting the Sophos Community.

You would need to create a case with Support to investigate what might happen and which module caused the issue.

The logs to check would be:

Applog.log
Hostapd.log
Csc.log
Migration.log

Output of the  following command ran from the advanced shell:

# grep "Command line: auto BOOT_IMAGE" syslog.log.0 | tail -n5

# hdparm -i /dev/sda

nanan