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Interface naming issue

We purchased two XG750 to run in HA-Active-Passive config.  Each is identically equipped with 4 SPF+ ports and 2 QSFP ports.  On the Primary XG the SFP+ ports are named PortC1-PortC4, left to right,  but on the Auxillary XG the SFP+ ports are name eth0-eth3 right to left.  PortC1 is the WAN port, PortC4 is the LAN port.  The HA ports are PortD1, the QSFP ports, on both units.When I activate HA it brings the network down.  Looking at the logs from the CLI on the Auxillary unit it shows errors: "Cannot find PortC! PortC2, etc.  When I try to rename the ports to match the names on the Primary unit it reports back that PortC1 is a system reserved name, please choose a different name.

When I contacted support I was told that there was no way for me to rename the ports at the system level.  Any thoughts, ideas?



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  • Hello Doug,

    I checked your case and I saw it was sent to Triage on March 25, I see an L2 review it, and this going to GES to confirm if the utility will fix this and if L2 would be able to apply it or it would need to sent to GES for them to do it.

    I will ask the engineer assigned to the case to update you, as I can see he didn't follow up correctly, but the update will be basically what I mentioned to you, but that is what they should have updated you yesterday.

    Regards,


     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support VideosProduct Documentation  |  @SophosSupport  | Sign up for SMS Alerts
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