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Interface naming issue

We purchased two XG750 to run in HA-Active-Passive config.  Each is identically equipped with 4 SPF+ ports and 2 QSFP ports.  On the Primary XG the SFP+ ports are named PortC1-PortC4, left to right,  but on the Auxillary XG the SFP+ ports are name eth0-eth3 right to left.  PortC1 is the WAN port, PortC4 is the LAN port.  The HA ports are PortD1, the QSFP ports, on both units.When I activate HA it brings the network down.  Looking at the logs from the CLI on the Auxillary unit it shows errors: "Cannot find PortC! PortC2, etc.  When I try to rename the ports to match the names on the Primary unit it reports back that PortC1 is a system reserved name, please choose a different name.

When I contacted support I was told that there was no way for me to rename the ports at the system level.  Any thoughts, ideas?



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  • Hello Doug,

    Thank you for contacting the Sophos Community.

    Adding to what LHerzog and Jprusch have mentioned, could you please provide me with the Case ID you fill out with support, and also if you are opening a new one as suggested please share that one as well?

    I checked under your account name, but I wasn’t able to find a case related to this under your account.

    I would like to check with the hardware team if they know of any change on the underline hardware.

    Regards,


     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support VideosProduct Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
Reply
  • Hello Doug,

    Thank you for contacting the Sophos Community.

    Adding to what LHerzog and Jprusch have mentioned, could you please provide me with the Case ID you fill out with support, and also if you are opening a new one as suggested please share that one as well?

    I checked under your account name, but I wasn’t able to find a case related to this under your account.

    I would like to check with the hardware team if they know of any change on the underline hardware.

    Regards,


     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support VideosProduct Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
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