Sophos Firewall

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GoogleDuo

Sophos User5846 over 3 years ago

Unable to get Google's Duo chat app to function externally. I have all ports and services open to test it, and while it will connect, there is no audio or video. Ideas?

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rfcat_vk over 3 years ago in reply to Sophos User5846 +1 suggested

Hi, on my system that where scanning control is. Also what protocols does Duo use, if https you will need to either build a rule or any exception for that URL. Ian

0 rfcat_vk over 3 years ago

Hi,

do you have scanning of video and audio enabled?

Ian
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0 Sophos User5846 over 3 years ago in reply to rfcat_vk

That setting isn't appearing under Web > General Settings > Advanced. Is there somewhere else I should be looking?

Note that I'm not having any issues with Apple FaceTime or Zoom.

Thank you for the prompt reply, much appreciated.
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0 rfcat_vk over 3 years ago in reply to Sophos User5846

Hi,

on my system that where scanning control is.

Also what protocols does Duo use, if https you will need to either build a rule or any exception for that URL.

Ian
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0 Sophos User5846 over 3 years ago in reply to rfcat_vk

That is a very good question, as documentation on Google Duo appears to be pretty sparse.
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