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Not able to send Outlook email IMAP

Rodney Smith

XG115  latest updates  

Not able to send email with outlook client 

Connected firewall and internet seems to be working fine but not able to send emails from Outlook client
error "Note of the authentication methods supported by client are supported by your server." 
thanks,
Rod


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  • 0

    Hi Rodney Smith, 

    It seems you have an issue with the configuration setting with the outlook application. Please let us know where your mail server is hosted in-house or in cloud ?

    Thanks and Regards.

    "Sophos Partner: Infrassist Technologies Pvt Ltd".

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to Bharat J

    seems when I setup my office 365 exchange online (cloud) email account it flows through firewall.  But a test imap account doesn't seem to get delivered but I don't get new error. 

  • 0 in reply to Rodney Smith

    Hi Rodney Smith ,

    Please get the IMAP configuration for outlook from your office 365 from the Administrator and check.

    If you have are testing the outlook application on one system create a firewall rule and give full access to the internet and keep the rule on TOP.

    Check the same IMAP setting is working at your home or not.

    Thanks and Regards

    "Sophos Partner: Infrassist Technologies Pvt Ltd".

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to Rodney Smith

    Hi,

    IMAP is only a receiving application. You will more than likely find it is using HTTPS rather tham IMAPS. Check your port in the firewall is set for 993 and/or 143.

    Are you using the mail scanning, if so you will need to install the XG CA.

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Thanks for the reply! Im am not using email scanning per se but do have policies and settings under email options.  It appears to be working since email to legacy mode or it may have just been a fluke.  I'm working on understanding the rules/polices and email settings.

    Of course this community is awesome but can recommend an online resource that I can read to learn more about configuring the XG?  

    Thanks,

    Rod

  • 0 in reply to Rodney Smith

    Hi Rodney,

    the top right hand corner of the forum home page has a number of links you might like to review.

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

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