How Do I Delete Sophos DDNS?

Hi,

might seem like silly questions, but here goes. When trying to delete the entry, did you tick the box beside the entry then click the delete tab at the top righthand corner of the page next to the add box?

an

Hi,

Thanks for the suggestion.  I did that, then I tried clicking the 'delete' choice next to that entry, then I tried clicking the box next to that entry and then clicking the delete link but nothing worked.  I'm at a loss to explain this.  

thanks for the suggestion though.

I've opened a support case on this.

Case number 04890254 and their first question was the same as rfcat_vk's. Great minds think alike.

Hello Brian,

Thank you for contacting the Sophos Community.

I was able to replicate the same error, I'd recommend you to update your case and submit the following logs:

applog.log, csc.log (in debug mode)

And a screenshot of your DDNS.

Also, it might work if you try to restart the WingC service, just give it a try and mention in the ticket that it doesn't resolve your issue if it doesn't

# service wingc:restart -ds nosync

Regards,

Hi, thanks for that info.  I tried restarting the WingC service, but that didn't fix the problem.  I downloaded the applog.log and csc.log but I don't know how to get it/them into debug mode.  Could you tell me how to do that please?

Hello Brian,

To put CSC in debug mode you should access the Advanced Shell (5>3) and run:

# csc custom debug

You won't see any message after running it

to turn it off run the same command 

# csc custom debug

Regards,

Hi, I submitted the two logs and the screenshot.  Thanks for the instructions, I hope Support can fix this, otherwise my XG will be trying to update the DDNS every five minutes or so and failing.

Hello Brian,

I sent this to GES, they provided a Work Around.

You can access the DDNS you have configured that is using Sophos, then select a different provider (anyone) enter any incorrect credentials, and click save, after that you’ll get a notification saying it was successful, after that select the record again and try to delete and the entry should be deleted.

Regards, 

That worked!  

thanks,

Brian