How Do I Delete Sophos DDNS?

Hello Brian,

Thank you for contacting the Sophos Community.

I was able to replicate the same error, I'd recommend you to update your case and submit the following logs:

applog.log, csc.log (in debug mode)

And a screenshot of your DDNS.

Also, it might work if you try to restart the WingC service, just give it a try and mention in the ticket that it doesn't resolve your issue if it doesn't

# service wingc:restart -ds nosync

Regards,

Hi, thanks for that info.  I tried restarting the WingC service, but that didn't fix the problem.  I downloaded the applog.log and csc.log but I don't know how to get it/them into debug mode.  Could you tell me how to do that please?

Hi, thanks for that info.  I tried restarting the WingC service, but that didn't fix the problem.  I downloaded the applog.log and csc.log but I don't know how to get it/them into debug mode.  Could you tell me how to do that please?

Hello Brian,

To put CSC in debug mode you should access the Advanced Shell (5>3) and run:

# csc custom debug

You won't see any message after running it

to turn it off run the same command 

# csc custom debug

Regards,

Hi, I submitted the two logs and the screenshot.  Thanks for the instructions, I hope Support can fix this, otherwise my XG will be trying to update the DDNS every five minutes or so and failing.

Hello Brian,

I sent this to GES, they provided a Work Around.

You can access the DDNS you have configured that is using Sophos, then select a different provider (anyone) enter any incorrect credentials, and click save, after that you’ll get a notification saying it was successful, after that select the record again and try to delete and the entry should be deleted.

Regards, 

That worked!  

thanks,

Brian