Guest User!
You are not Sophos Staff.
Hi There,
I am having a different issue in my network, Whats-App calls working on LAN via Whats-App desktop app but not on Sophos Wireless network on cellphones.
I am having a XG2100 Firewall and APX320 APs..
Please suggest a solution.
Please check the reported issue by created bypass rule as per the below snapshot
As per the above rule, the device will have full access to the internet on which WhatsApp is not working.
If Whatsapp works as per the above rule add the security one by one and check where it causing the issue
For example, apply web filter policy then apply application filter policy then apply HTTPS scanning then IPS policy if applied and check at which point whatsapp stops working
In case you apply the application filter policy and WhatsApp stop working check the application filter logs under Log Viewer.
check drop packet capture
console> drop-packet-capture ‘host <source ip address>
ex drop-packet-capture ‘host 192.16810.2
Hope this might help
"Sophos Partner: Infrassist Technologies Pvt Ltd".
If a post solves your question please use the 'Verify Answer' button.
Please check the reported issue by created bypass rule as per the below snapshot
As per the above rule, the device will have full access to the internet on which WhatsApp is not working.
If Whatsapp works as per the above rule add the security one by one and check where it causing the issue
For example, apply web filter policy then apply application filter policy then apply HTTPS scanning then IPS policy if applied and check at which point whatsapp stops working
In case you apply the application filter policy and WhatsApp stop working check the application filter logs under Log Viewer.
check drop packet capture
console> drop-packet-capture ‘host <source ip address>
ex drop-packet-capture ‘host 192.16810.2
Hope this might help
"Sophos Partner: Infrassist Technologies Pvt Ltd".
If a post solves your question please use the 'Verify Answer' button.
