Guest User!

You are not Sophos Staff.

Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 6 replies
  • Answers 1 answer
  • Subscribers 30 subscribers
  • Views 1196 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Heads-Up: SFOS 18.5.2 MR-2-Build380 losing PPPoE-Passwords

TMCO

Just a quick heads-up: I did the newest MR-2-Update on a few Customers-XG devices and all of them lost their PPPoE Passwords. All I needed todo was re-enter the correct password and everything was fine again.

Keep in mind: Your ISP might lock your Account if you had too many failed logins, so you might need to call them first.

Intresting Side-Note tho: On a few XGs with multiple Uplinks (all PPPoE-based) the first WAN-Interface didn't lose its password (which saved me).
Hopefully this will help someone / get fixed soon.



Edited TAGs
[edited by: emmosophos at 5:11 PM (GMT -8) on 27 Jan 2022]
[locked by: emmosophos at 8:33 PM (GMT -8) on 4 Mar 2022]
Parents
  • 0

    Hello there,

    Thank you for contacting the Sophos Community.

    Have you opened any case related to this?

    Would it be possible for you to open a case and provide the following logs

    syslog.log, applog.log, netword.log 

    Not sure if you’re planning to upgrade any other of your customers that has more than 2 PPPoE links, but if you do please provide the logs mentioned above so this can be investigated. 

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
Reply
  • 0

    Hello there,

    Thank you for contacting the Sophos Community.

    Have you opened any case related to this?

    Would it be possible for you to open a case and provide the following logs

    syslog.log, applog.log, netword.log 

    Not sure if you’re planning to upgrade any other of your customers that has more than 2 PPPoE links, but if you do please provide the logs mentioned above so this can be investigated. 

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
Children
Share Feedback
×

Submitted a Tech Support Case lately from the Support Portal?