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Log for Sophos AP issues?

Just had our [EDIT per rfcat_vk, who pointed out original "APX 30" is not a proper model] APX 320 crash. Solid red light. Power cycled it (unplugged cable, it's on PoE) and it went to an odd green blinking cadence (I think faster than normal), then red again, then seemed to reboot and is back in service now.

Are there any logs that can be checked to see what happened? Or are AP crashes just one of those things you can't really tell what happened?

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0 FormerMember over 3 years ago

Hi Wayne Folta,

Thank you for reaching out to Sophos Community.

Did you try to reset/recover the access point?

Reset an APX series access point

Recover bricked APs using the Flash tool
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0 rfcat_vk over 3 years ago

Hi Wayne,

a bit confused, are they AP30s because I think the new APX start at 120?

ian
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0 Wayne Folta over 3 years ago in reply to rfcat_vk

Argh. I'm so bad at model numbers. APX 320. (I'll correct above.)
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0 Wayne Folta over 3 years ago in reply to FormerMember

I didn't try resetting from the XGS87 (I don't generally have a wired connection to it, so my main laptop was offline because the AP was down).

I did reset by pulling the AP's ethernet from the PoE injector, waiting, then plugging back in, to literally power cycle it. It then rebooted with the slightly faster green flash, then went red, then appeared to reboot again and successfully came back up and is still working the next day.

Haven't had the XGS or the AP crash in the months we've had it, so it was a bit of a surprise when the AP went red-light. There have been no AP firmware updates since July.
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0 FormerMember over 3 years ago in reply to Wayne Folta

Hi Wayne Folta,

Ensure that the latest AP Firmware pattern version is installed on Sophos Firewall(SYSTEM > Backup & firmware > Pattern updates).
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0 Wayne Folta over 3 years ago in reply to FormerMember

Thanks! It is on 11.0.016, which updated July 30th, and which seems to be the latest.

Something weird had happened overall. From that glitch time, the XGS wasn't uploading logging info to Sophos Central. So I rebooted the entire XGS87 a day or two ago and Sophos Central is again seeing logs. So it might've been a more severe issue than just the AP.
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