This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

XG Firewall Time getting out of sync

I use One-Time Password and the Time on the device is very important.

I tried to "Use pre-defined NTP Server" My Time zone is "Australia/Sydney"

For some reason, the Current Time is out by 30 minutes.

So I tried to use "Do not use NTP Server" and set the time manually. It works for little while, but the clock kept getting out of sync and then VPN users cannot login because the One-Time Password from the authenticator app just won't work.

Any ideas?

This thread was automatically locked due to age.

Top Replies

NM_1987 over 3 years ago +1

TobLai -- It looks like CMOS Battery error which can be confirmed upon following steps. Please connect appliance with serial console and reboot the firewall. During booting, are you getting any CMOS…

Parents

0 rfcat_vk over 3 years ago

Hi,

what model XG and how old? Sounds like the onboard clock is having issues.

what ntp server are you using?

ian
Cancel
Vote Up 0 Vote Down

Cancel
0 TobLai over 3 years ago in reply to rfcat_vk

XG 135w I fixed the clock last night, but this morning the clock is out of sync again.
Cancel
Vote Up 0 Vote Down

Cancel
0 rfcat_vk over 3 years ago in reply to TobLai

Check the logviewer system. Also please post a copy of the time setting. Though having asked those questions I think you need to raise a support case.

ian
Cancel
Vote Up 0 Vote Down

Cancel

0 TobLai over 3 years ago in reply to rfcat_vk

Here is the logviewer when I filter the Admin log with search word "Time"

You see, this morning, the time has gone out by 2 hours, I had to adjust the time from 10:30am back to 8:50am

I am scratching my head on how this happen.

Time	Log comp	Status	Username	Src IP	Message	Message ID
24/08/2021 8:50	GUI	Successful	tobyadmin	192.168.1.180	Date and Time setting were changed '2021-08-24 10:30:55 AEST' to '2021-08-24 08:50:51 AEST' by 'tobyadmin' from '192.168.1.180' using 'GUI'	17502
23/08/2021 16:27	GUI	Successful	tobyadmin	192.168.1.180	Date and Time setting were changed '2021-08-23 16:18:10 AEST' to '2021-08-23 16:27:27 AEST' by 'tobyadmin' from '192.168.1.180' using 'GUI'	17502
23/08/2021 15:27	GUI	Successful	tobyadmin	192.168.1.180	Date and Time setting were synchronized with NTP Server by 'tobyadmin' from '192.168.1.180' using 'GUI'	17504

0 TobLai over 3 years ago in reply to rfcat_vk

Because I have stopped using the NTP Server, time is just set manually.
Cancel
Vote Up 0 Vote Down

Cancel
0 rfcat_vk over 3 years ago in reply to TobLai

What happens when you use the full admin account, rather than yours?
ian
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 rfcat_vk over 3 years ago in reply to TobLai

What happens when you use the full admin account, rather than yours?
ian
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data