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XG Firewall Time getting out of sync

TobLai

I use One-Time Password and the Time on the device is very important.

I tried to "Use pre-defined NTP Server"  My Time zone is "Australia/Sydney" 

For some reason, the Current Time is out by 30 minutes. 

So I tried to use "Do not use NTP Server" and set the time manually. It works for little while, but the clock kept getting out of sync and then VPN users cannot login because the One-Time Password from the authenticator app just won't work.

Any ideas?



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Parents
  • 0

    --

    It looks like CMOS Battery error which can be confirmed upon following steps.

    Please connect appliance with serial console and reboot the firewall.

    During booting, are you getting any CMOS battery error? I.e. Bad checksum

    If yes, please capture log/snapshot and raise case with Support to raise replacement of the Current appliance.

Reply
  • 0

    --

    It looks like CMOS Battery error which can be confirmed upon following steps.

    Please connect appliance with serial console and reboot the firewall.

    During booting, are you getting any CMOS battery error? I.e. Bad checksum

    If yes, please capture log/snapshot and raise case with Support to raise replacement of the Current appliance.

Children
  • 0 in reply to NM_1987

    That wouldn't explain why we can't use NTP servers.  I'm having the same problem.  I am unable to use NTP servers. Setting manual NTP servers or pre-defined NTP servers does nothing.  My time is off.  Can't use SSL VPN with OTP. XG115  Sure I can set time manually but inevitably the time will become too out of sync for OTP to work without NTP.

  • 0 in reply to NM_1987

    I don't think CMOS battery has any error. The device only been used for 1 year. I reckon it has a software bug in the device itself. I will raise a ticket with support to check out why this is happening.