Guest User!
You are not Sophos Staff.
Hellowe get 404, 403 or 502 errors daily. We need to turn the device off and on continuously for about 40 days in this way. We cannot get support from our seller.
Hi,
what version of XG are you using?
why are you using the proxy to talk to the XG gui?
Ian
hello, we are using version 18 which is the current version. The problem was the same in the previous version.
we don't use proxy
The second entry implies the proxy is failing.
So what hardware are you running? What browsers have you tried to access the XG with?
Next thing is to raise a support case through the support portal.
When we get an error, we cannot access via SSH.
Are you 100% sure, there is no external Proxy in your network? Could you check on your Windows Client, if there are proxy configuration setup?
Yes, I am sure.
Plug a spare pc, not part of your ad into the port on the XG, then try to connect.
ian
Also: Do you have a endpoint software, which supports a proxy within the browser?
i m not understand.where put in any port xg inside or any switch.
no bro.
today morning different error.so i said we dont have proxy settings or other configration.