Hello!
When I was try trying to connect XGS to my computer (Win10) over micro USB cable unknown hardware was found. Surprisingly I could not found any details about this driver on Sophos pages, so I downloaded from FTDI site: https://ftdichip.com/drivers/d2xx-drivers/ and run it. Unknown hardware was then succesfully installed as virtual COM3 and žiwas able to connect XGS with Putty. https://support.sophos.com/support/s/article/KB-000035769?language=en_US
I hope this post will help someone.
Best regards
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