Guest User!

You are not Sophos Staff.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

XG Firewall Home Edition constantly rebooting

I'm a new user of XG Firewall Home Edition.

  • I've successfully downloaded and  installed v18.0.1.396
  • I've then configured the LAN adaptor settings.
  • Set a new a new admin password
  • The box successfully connects to the internet via the WAN port
  • It then does a mandatory update to v18.0.5.586, and reboots sucessfully.
  • Set a firewall name and timezone ok

I've received a serial number from Sophos, however when I enter the serial number, the device immediately reboots, and then proceeds to reboot again and again forever - each time it gets to the point where it asks for a password on the console.

I've tried selecting the earlier version 18.0.1.396 from the boot menu - but still still reboots immediately it gets to the password prompt.

The only option left is to install from scratch again - but i've done it twice now with the same result.  What am I doing wrong?

Hardware:

CPU:AMD A8-6600K

M/B: Gigabyte A88XM-A

Ram: 8Gb (DDR3 1600MHz)

Disk: 240Gb SATA SSD

2 NICS: one on M/B and one PCI Express.



This thread was automatically locked due to age.
Parents
    • I've successfully downloaded and  installed v18.0.1.396
    • I've then configured the LAN adaptor settings.

    Curious about how you configured the LAN adaptor settings.  I tried upgrading to v18 on my Home setup and the LAN cards were not recognized (or were not functional) after the upgrade.  I reinstalled v17 and they worked fine.  Would love to upgrade to v18 but am afraid of breaking my system again.'

    Rick

  • Hi Rick,

    what are the LAN cards? You might find the order changes with the upgrade.

    Ian

  • Since it is a PC build (Home edition), the LAN cards simply plug into the motherboard.  I tried switching the LAN and WAN cables thinking that the cards may have switched roles during the upgrade.  Neither worked and I seem to remember that the lights on the LAN cards did not light up.

Reply
  • Since it is a PC build (Home edition), the LAN cards simply plug into the motherboard.  I tried switching the LAN and WAN cables thinking that the cards may have switched roles during the upgrade.  Neither worked and I seem to remember that the lights on the LAN cards did not light up.

Children