Sophos XG Firewall Home Edition Boot Loop After Registration

Hi,

please describe your hardware in detail.

Ian

It is this.

www.amazon.com/.../B017SLX05A

hi,

what is the type of disk drive? the drive needs to be a sata connection.

ian

It is a SATA drive.  It has been working fine for about 2 years.  I had to reinstall the firmware a while ago it because a firmware update went in sideways.  It was running without issue on 18.0.1 for a few months, albeit unregistered.  I corrected the system time on it and registered.  As soon as I initiated the license sync, the boot-loop issues.

Hi,

sounds a bit like the disk has been corrupted during the sync process. 

Ian

So, I swapped the drive and re-flashed, just to rule it out.  Go figure, it may have been the drive because it is working now.  Never seen a failing SSD behave like this, but I guess we live and learn.  Thanks for the help!

Hi,

I've got the exact same problem (but with 18.0.5).  It runs absolutely fine until I enter the serial number.  I can't really see how it can be the SSD being faulty if it works perfectly happily unregistered.  I haven't got a spare SSD that I can swap it with at the moment unfortunately.

Did you use the same serial number when after you changed to a different drive?

What make/model drive did you replace it with?

I'm wondering if the serial number is written somewhere unorthodox to the disk for security - and some drives don't like it / don't allow it ?

I used the same serial number and it worked.