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Sophos XG Firewall Home Edition Boot Loop After Registration

Nick Tria

I performed a fresh install of SFOS 18.0.4 on a mini-PC.  Everything went fine until I registered it and initiated license sync.  As soon as I did that, the firewall crashed and will not boot.  I connected a monitor and when it gets to the point that it says "Starting 18.0.4", the system restarts.  This is in an infinite loop.



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  • 0 in reply to rfcat_vk

    It is a SATA drive.  It has been working fine for about 2 years.  I had to reinstall the firmware a while ago it because a firmware update went in sideways.  It was running without issue on 18.0.1 for a few months, albeit unregistered.  I corrected the system time on it and registered.  As soon as I initiated the license sync, the boot-loop issues.

  • +1 in reply to Nick Tria

    Hi,

    sounds a bit like the disk has been corrupted during the sync process. 

    Ian

    XG115W - v19.5.1 mr-1 - Home

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  • 0 in reply to rfcat_vk

    So, I swapped the drive and re-flashed, just to rule it out.  Go figure, it may have been the drive because it is working now.  Never seen a failing SSD behave like this, but I guess we live and learn.  Thanks for the help!

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