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XG 550 Web interface VERY SLOW

Josh Rogalski

We have an XG 550 and from the beginning the web interface has been sluggish.  It has gotten worse and now sometimes moving between windows takes 30 seconds or more depending on what we are doing.  We just get the spinning wheel most of the time.  Memory/CPU utilization aren't very high at all (memory is less than 60%).  The main "control center" screen sometimes takes over a minute to fully load everything just so we can see bandwidth usage.  Is there any trick to speeding this up to a workable level?



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[edited by: emmosophos at 6:49 PM (GMT -7) on 7 Jun 2021]
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  • 0

    Hi Josh,

    check the running processes in the CLI. Not every process is multithreaded so the CPU Load is not necessary a good indicator what is happening. 
    For example we had a testing environment that was bombarding the IDS/IPS with broadcast packets with random destination addresses.
    After disabling the IDS service or stopping the IDS process everything went back to normal. Just an example what could go wrong.

    Regards,
    Bernd

  • 0 in reply to BeEf

    Thank you this slipped my mind.  I logged into the shell and ran "top" just to see.  postgres seems to be the biggest offender, taking up 96 or 97% at pretty much all times, followed by "garner" which takes up 35 to 46% almost all the time.  Everything else cycles up and down as I would expect.  Anyone else have this issue with postgres taking up so much? 

  • 0 in reply to Josh Rogalski

    Is there any warning or errors inside /log/postgres.log ?

  • 0 in reply to Prism

    Strangely no, mostly just just a bunch of log entries for "GMTLOG:  unexpected EOF on client connection with an open transaction".  If you go back a few weeks you can find a few instances of "database system was interrupted" and other things, but nothing jumps right out besides a bunch of those "unexpected EOF" errors.

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  • 0 in reply to Prism

    Strangely no, mostly just just a bunch of log entries for "GMTLOG:  unexpected EOF on client connection with an open transaction".  If you go back a few weeks you can find a few instances of "database system was interrupted" and other things, but nothing jumps right out besides a bunch of those "unexpected EOF" errors.

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