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User failed to login into SSL_VPN through AD mechanism because of wrong credentials although the credentials were correct.

Anjana Karki

I am getting this error when trying to log a User into the SSL VPN,deletion of configuration file, reinstallation of SSL VPN also done.. 2,3 users are facing this issue time and again.



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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for contacting the Sophos Community.

    Is OTP(One-time password) enabled for 'SSL VPN remote access'?

    Just to confirm please try to login to the user portal using the same credentials.

    You can check access_server.log file to get more information about auth_fail. Run below command in the shell, try to login to SSL VPN client, and share log output here or in DM to investigate it further.

    Login to SSH > 5. Device Management > 3. Advanced Shell.

    SFOS 18.0.4 MR-4# tail -f /log/access_server.log

  • 0 in reply to FormerMember

    Thank you Yash ji
    Yes,OTP is enabled for every  users. Also did try to login with the same credentials but still login failed because of wrong credentials.

  • FormerMember
    0 FormerMember in reply to Anjana Karki

    Could you please confirm if the time on end machine is correct or not?

    Kindly try to synchronize the time offset by clicking   and type the passcode under CONFIGURE > Authentication > One-time password.

  • 0 in reply to FormerMember

    Time on end machine is correct and when tried the synchronization option i got "This token is in sync" as a result.
    I deleted the user account and recreated and did the whole setup process again. So user is now connected but please help me solve this as i cannot delete user account every time . Thank you!

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  • 0 in reply to FormerMember

    Time on end machine is correct and when tried the synchronization option i got "This token is in sync" as a result.
    I deleted the user account and recreated and did the whole setup process again. So user is now connected but please help me solve this as i cannot delete user account every time . Thank you!

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