User failed to login into SSL_VPN through AD mechanism because of wrong credentials although the credentials were correct.

Hi Anjana Karki,

Thank you for reaching out to the Community!

I would advise you to put the access_server process in debugging, replicate the issue and provide access_server logs in debugging. 

Follow this KB Article to SSH into the XG firewall: Sophos XG Firewall: How to SSH to the firewall using PuTTY utility

Select Option 5 (Device Management) > Option 3 (Advance Shell)

Run this command to put the access_server service in debug:

• service access_server:debug -d -s nosync

Please check out the following KBA to locate and capture the logs: Sophos XG Firewall: Where to find log files?

Once you capture the access_server logs in debugging, run the same command to put access_server service in normal running mode. 

Run this command to check service status :

•  service -S | grep access_server

SFVUNL_VM01_SFOS 17.5.11 MR-11# service -S | grep access_server
access_server RUNNING,DEBUG

Please PM me the logs and username. 

Thanks,

Hi Anjana Karki,

Thank you for reaching out to the Community!

I would advise you to put the access_server process in debugging, replicate the issue and provide access_server logs in debugging. 

Follow this KB Article to SSH into the XG firewall: Sophos XG Firewall: How to SSH to the firewall using PuTTY utility

Select Option 5 (Device Management) > Option 3 (Advance Shell)

Run this command to put the access_server service in debug:

• service access_server:debug -d -s nosync

Please check out the following KBA to locate and capture the logs: Sophos XG Firewall: Where to find log files?

Once you capture the access_server logs in debugging, run the same command to put access_server service in normal running mode. 

Run this command to check service status :

•  service -S | grep access_server

SFVUNL_VM01_SFOS 17.5.11 MR-11# service -S | grep access_server
access_server RUNNING,DEBUG

Please PM me the logs and username. 

Thanks,