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User failed to login into SSL_VPN through AD mechanism because of wrong credentials although the credentials were correct.

Anjana Karki

I am getting this error when trying to log a User into the SSL VPN,deletion of configuration file, reinstallation of SSL VPN also done.. 2,3 users are facing this issue time and again.



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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for contacting the Sophos Community.

    Is OTP(One-time password) enabled for 'SSL VPN remote access'?

    Just to confirm please try to login to the user portal using the same credentials.

    You can check access_server.log file to get more information about auth_fail. Run below command in the shell, try to login to SSL VPN client, and share log output here or in DM to investigate it further.

    Login to SSH > 5. Device Management > 3. Advanced Shell.

    SFOS 18.0.4 MR-4# tail -f /log/access_server.log

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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for contacting the Sophos Community.

    Is OTP(One-time password) enabled for 'SSL VPN remote access'?

    Just to confirm please try to login to the user portal using the same credentials.

    You can check access_server.log file to get more information about auth_fail. Run below command in the shell, try to login to SSL VPN client, and share log output here or in DM to investigate it further.

    Login to SSH > 5. Device Management > 3. Advanced Shell.

    SFOS 18.0.4 MR-4# tail -f /log/access_server.log

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