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Getting access denied on specific websites

Cab0053

I am trying to access a safe website  (https://us.louisvuitton.com/eng-us/homepage) I keep getting the error access denied: You don't have permission to access "">us.louisvuitton.com/.../homepage" on this server.

Reference #18.4da42b17.1607572983.8435d22

I have removed all web filter policies from my outbound firewall rule - flushed the dns cache, rebooted the firewall and still no luck.

I can ping and traceroute to the website internally 

I just set up this firewall a few days ago (this is a personal home firewall running sophos xg home) 

Thanks in advance for the help 



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  • 0

    Hi,

    sounds like  PC issue, but the enabling web proxy with allow all rather than use the DPI engine.

    Iasn

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Pc on a hotsopt has no issue - I have verified this happens behind various xgs 

  • 0 in reply to Cab0053

    I can access that site without any issues and I have a quite restrictive internet access with https scanning, decrypt and scan.

    so please post your firewall rule.

    ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

  • 0

    Hello Cab0053,

    Thank you for contacting the Sophos Community!

    I was also able to access behind 3 different XGs.

    As mentioned by rfcat_vk, please provide a screenshot of your Firewall rule.

    Also, try enabling debug for awarrenhttp from the Advanced Shell of the XG (5>3)

    # service awarrenhttp:debug -ds nosync

    Once it is in debug check the

    # /log/awarrenhttp_access.log 

    This is if you are using the Webfiter, it might give you some clues, if the XG is blocking something (not likely)

    Also, try creating an exception for the website under Protect >> Web >> Exceptions.

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.