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[#9993641] Site-to-site VPN is not getting connected

I have received call from Sophos team that NO engineer is available and once engineer is available they will call back. We had given/shared time window still Sophos are not supporting.

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0 Yashraj S over 5 years ago

Hi Pravin Khismatrao

It seems that this thread is better suited for the XG product forums. Please subscribe to that forum so that this thread can be moved there. Regarding the support case, I have flagged this to the support management and we apologize for the inconvenience. I will follow up with the engineer as well and ensure that the case is actioned upon at the earliest.

Thanks,

Yashraj Singha
Manager | Global Community Support
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0 dipak bamugade over 5 years ago in reply to Yashraj S

Team,

We are still awaiting an update on the issue from Sophos end.

We have received the attached mails from the Sophos team. Kindly let us know what is the status of the issue, CP logs and observations were shared (refer trail nail) but still no resolution or update from anyone as what is the status and next step.
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0 Yashraj S over 5 years ago in reply to dipak bamugade

Hi dipak bamugade

Firstly, this thread needs to be moved to the appropriate product group on Sophos Community as Sophos Support forum has been created for discussions on new features/ideas and if any customers have questions surrounding it. Pravin Khismatrao please subscribe to the XG product forums so that we can move this thread there.

Thanks,

Yashraj Singha
Manager | Global Community Support
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0 emmosophos over 5 years ago in reply to dipak bamugade

Hello Dipak,

Just to update on this case.

The Case ID 9993641 was migrated to our new system and it is now 03026349.

It looks like the engineer is still waiting for your response on the inputs from the other firewall, so please ask the other end to provide you with an update. It seems like in the last session the logs said that there is no Proposal Chosen when the tunnel is forming.

If you require a conference call for this so we can work with the other Firewall provider, please let us know 24hrs in advance and provide 2 windows of 1hr for the callback.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
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0 emmosophos over 5 years ago in reply to dipak bamugade

Hello Dipak,

Just to update on this case.

The Case ID 9993641 was migrated to our new system and it is now 03026349.

It looks like the engineer is still waiting for your response on the inputs from the other firewall, so please ask the other end to provide you with an update. It seems like in the last session the logs said that there is no Proposal Chosen when the tunnel is forming.

If you require a conference call for this so we can work with the other Firewall provider, please let us know 24hrs in advance and provide 2 windows of 1hr for the callback.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
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