Sophos Firewall

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Outbound email failure Mail Spool

jkm005 over 5 years ago

Hi

For the last 3 days our XG in MTA mode most outbound emails get stuck in queue and end up 'failure'.

Some get processed hours later, some not. If I manually click 'retry' the stucked emails are sent.

This XG has been running for months with no email problems at all.

I have opened a high severity ticket at Sophos but nothing has come from them so far.

Basically I have to monitor the queue 24/7 to make sure our mails are going out.

Any tips ? Thanks!

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0 FormerMember over 5 years ago

Hi jkm005

Apologies for the inconvenience caused. Could you please PM me the support case number, I will follow up with your case.

Thanks,
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0 jkm005 over 5 years ago in reply to FormerMember

Thanks - I have PM'ed the case number
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0 FormerMember over 5 years ago in reply to jkm005

Hi jkm005

Thank you for providing the case number and smtpd_main.log on the case; it will help investigate your issue.

Thanks,
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0 jkm005 over 5 years ago in reply to FormerMember

Support took a look. But since I wasn't able to reproduce the error, the conclusion was that XG worked as it should.

That's after loosing half a days business mails, spend 3 days manually retrying all outbound emails. No attempts to explain why this happened. On a system running for 7 years with no network, DNS etc changes.

Once again we are left with a note to call support if it start again. I have not trust at all in the XG product or Sophos support (nothing personal H_Patel - at least you tried. Support didn't even ask for log files).

For now I just hope emails doesn't stop in queue again.
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